Your Team Responsibilities

The Production Shared Services (PSS) function is responsible for the seamless and timely delivery of MSCI products and services to clients across multiple business lines, including Index, Analytics, and Sustainability & Climate. The work is highly time-sensitive and business-critical, requiring exceptional accuracy, judgment, accountability, and collaboration. The team operates on a global follow-the-sun model across APAC, EMEA, and the Americas.

Key responsibilities of the team include:

Enterprise Production Operations: Accurate and timely delivery of workflows across multiple business units.

Incident Management: Identifying and resolving production issues, coordinating with stakeholders, and contributing to root cause analysis and permanent remediation.

Client Case Handling: Managing production-related queries and tickets, ensuring prompt resolution in partnership with global teams.

Change and Release Readiness: Supporting testing, deployments, and governance for product enhancements and new releases.

Business Continuity & Resilience: Safeguarding uninterrupted operations and ensuring readiness for critical events.

Automation & AI Enablement: Leverage automation tools and AI-assisted workflows to drive initiatives that modernize, scale, and improve production processes across business units.

Your Key Responsibilities

As a Real Time Index Production Associate, you will play a critical hands-on role in ensuring the stability, accuracy, and timeliness of index production workflows. You will:

Execute daily real-time and end-of-day index production processes, ensuring delivery within strict deadlines.

Perform data validation and exception analysis on market data inputs, corporate actions, and index outputs.

Investigate production alerts, perform root cause analysis, and implement corrective actions under limited guidance from senior team members.

Partner with stakeholders across Product, Technology, and Client Services to align priorities, resolve issues, and improve delivery efficiency.

Lead incident and problem management efforts, ensuring permanent remediation and embedding technology-driven solutions.

Leverage AI-driven tools (e.g., anomaly detection, AI-assisted log analysis, and LLM-based copilots) to proactively identify production issues, accelerate incident triage, automate data reconciliation, and enhance the accuracy and efficiency of operational reporting.

Continuously rethink and redesign production workflows by embedding AI and automation, challenging existing processes to reduce manual intervention, improve scalability, and drive smarter, more resilient operations.

Ensure production readiness for product launches, methodology updates, and system enhancements.

Contribute to global team discussions by providing input on production risks, dependencies, and readiness.

Maintain documentation and contribute to best practices to support governance and enterprise standards.

Your skills and experience that will help you excel

3 years of experience in data operations, production services, or financial data/analytics workflows (experience with Index Data Operations strongly preferred).

Strong understanding of financial markets, index concepts, and corporate actions.

Experience working in time-sensitive, SLA-driven operational environments.

Proficiency in data analysis tools such as Excel and SQL; working knowledge of Python or similar scripting language preferred.

Practical exposure to AI-enabled tools (e.g., generative AI copilots, anomaly detection systems, API-driven automation tools) and demonstrated ability to use them to improve operational efficiency.

Strong technical and operational mindset, with preferred experience in automation (Python, SQL, or similar), workflow orchestration, and cloud environments (AWS, Azure, Snowflake)

Familiarity with workflow tools, dashboards, and monitoring systems.

Strong analytical skills with ability to investigate data discrepancies and production exceptions.

High attention to detail and strong ownership mindset.

Excellent stakeholder management and communication skills, capable of representing enterprise operations in global forums.
Willingness to work in a global, shift-based environment supporting real-time production cycles.

About MSCI

What we offer you

Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

Flexible working arrangements, advanced technology, and collaborative workspaces.

A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

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