Company Description

Novo is a venture-backed fintech that simplifies banking for small businesses. Since our initial beta launch in Fall 2018, we’ve expanded our offerings from free checking accounts and debit cards to lending products, business tools (invoices, bookkeeping, and more), and integrations.

Today, Novo is a powerfully simple banking platform that serves over 250,000 small businesses. In addition to providing smart tools built for entrepreneurs to better run and grow their businesses, Novo has processed billions in transactions in partnership with a number of established banking partners.

Our vision is to be the go-to-platform serving small businesses – from launch to everyday – so business owners can focus on growing, while Novo provides seamless money movement, money storage and access to capital. We’d like to look back 5-10 years from now and know that we helped new generations of small businesses succeed because of the work we did at Novo.

Novo is backed by leading venture investors, including Stripes, Valar Ventures, Crosslink Capital, Notable Capital (formerly GGV), and many more. Learn more about us at https://www.novo.co.

Role Description

As a Senior Manager of Fraud Strategy and Analytics, you will lead the evolution and implementation of Novo’s Fraud Strategy. This includes identifying current exposures and forward looking threats and merging that into a strategic plan that keeps Novo on the leading edge of fraud prevention.

You will work cross-functionally to identify and implement changes to existing systems and tools to improve their effectiveness, while championing new and innovative options. These systems will be instrumental in delivering the optimal customer experience while controlling fraud.

In this role, you will use data and analytics to take on fraudulent actors head on, constantly iterating to mitigate the newest threat. In doing so you will be protecting small businesses’ hard earned money while facilitating their access to Novo’s forward-thinking platform and financial tools.

This is a unique opportunity to shape the fraud strategy of a rapidly scaling fintech platform while delivering the positive outcomes for small business and for Novo.

Responsibilities

Serve as the internal subject matter expert on Fraud, leveraging a deep understanding of first-party, third-party, synthetic identity, payments, and other ever-evolving types of fraud.
Evolve and expand fraud prevention and detection strategies across the organization in alignment with company objectives.
Utilize analytics and data mining techniques to identify patterns, trends, and emerging fraud risks.
Play an active role in the product development cycle for both current and future products by identifying possible fraud vectors and mitigants.
Partner with the Data Science team to develop predictive models and machine learning algorithms for advanced fraud detection.
Serve as the central point person in managing fraud attacks in real-time, partnering with teams across the organization (Engineering, Operations, Payments, Customer Support, Product) to identify and close down attack vectors, coordinate across stakeholders, and update Novo leadership.
Keep up to date with evolving fraud tactics, industry regulations, and best practices to ensure proactive responses to new threats.
Mentor junior team members and contribute to the development of a strong fraud prevention culture across the organization.

Minimum Qualifications

8+ years of relevant experience in Fraud with at least one year in a fraud prevention/strategy role.
Experience with digital banking, payments and/or payment networks.
Strong understanding of fraud typologies, regulatory requirements, and industry standards and best practices, including experience in implementing them to support business outcomes.
Understand and have experience mitigating the risks related to fraud at onboarding, during transaction activities, and customer account compromise.
Experience providing clear, concise feedback during product development cycles to make sure that fraud and loss considerations are incorporated
Ability to identify and evaluate new vendors and manage their integration into production and ongoing oversight
Strong analytical skills - you are passionate about data analysis and can frame business decisions and tradeoffs effectively through quantitative analysis and visualization
Proficiency in SQL
Connected into the broader fraud fighting community and monitoring the latest trends and able to design and implement mitigants