This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Engagement Coordinator (Contract) based in United States.

This role sits at the heart of patient continuity and engagement, ensuring individuals receive the care they need at the right time. You will be responsible for proactively reaching out to existing patients through high-volume outbound calls, SMS, and digital messaging. The position plays a key role in helping patients schedule annual visits and follow-ups, reinforcing the importance of ongoing care. It requires strong communication skills, consistency, and the ability to maintain energy throughout repetitive daily outreach. You will work within structured systems and CRM tools to track interactions and ensure accurate records. This is a remote, fast-paced environment where empathy, discipline, and clarity directly impact patient outcomes. Your contribution will strengthen long-term patient relationships and improve continuity of care across the healthcare journey.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Engagement Coordinator (Contract) based in United States.

This role sits at the heart of patient continuity and engagement, ensuring individuals receive the care they need at the right time. You will be responsible for proactively reaching out to existing patients through high-volume outbound calls, SMS, and digital messaging. The position plays a key role in helping patients schedule annual visits and follow-ups, reinforcing the importance of ongoing care. It requires strong communication skills, consistency, and the ability to maintain energy throughout repetitive daily outreach. You will work within structured systems and CRM tools to track interactions and ensure accurate records. This is a remote, fast-paced environment where empathy, discipline, and clarity directly impact patient outcomes. Your contribution will strengthen long-term patient relationships and improve continuity of care across the healthcare journey.

Accountabilities

In this role, you will be responsible for driving patient engagement and supporting continuity of care through structured outreach activities. You will work within high-volume communication workflows and collaborate closely with care teams to ensure patients remain connected to their healthcare plans.

Conduct high-volume outbound calls, SMS, and virtual outreach to schedule annual visits and follow-up appointments for existing patients.
Maintain a daily target of 135+ outbound calls while managing structured call queues and CRM workflows.
Send appointment reminders and follow-ups via text and messaging platforms to support scheduling completion.
Navigate multiple systems (CRM tools, spreadsheets, messaging platforms) while documenting patient interactions in real time.
Educate patients on the importance of ongoing care and guide them through scheduling and care coordination steps.
Provide warm, empathetic, and professional communication during every patient interaction.
Collaborate with clinical teams to ensure accurate scheduling, readiness, and follow-through on care plans.
Support engagement goals by monitoring metrics and contributing to performance and quality standards.

Requirements:

This position requires strong communication abilities, comfort with high-volume call environments, and a patient-first mindset. Candidates should be organized, resilient, and able to multitask effectively in a remote, structured setting.

High school diploma/GED or higher education required.
2+ years of experience in high-volume outbound calling, preferably in healthcare customer service, sales, or direct outreach environments.
Excellent verbal communication skills with the ability to build trust quickly, especially with seniors and patients with complex needs.
Strong empathy, active listening skills, and a consistent patient-centered approach.
Ability to thrive in repetitive, high-output call environments without loss of energy or quality.
Strong multitasking abilities, including typing notes while speaking and managing multiple systems simultaneously.
Proficiency with basic computer tools, including Google Workspace (Docs, Sheets, etc.).
Experience with EMR systems and knowledge of Medicaid/Medicare programs is a plus.
Flexibility to work occasional evenings or weekends if required.

Benefits:

Competitive hourly compensation of $21/hour.
Equity opportunities as part of the overall compensation package.
Health and wellness benefits (medical coverage and related support).
Fully remote work environment with structured workflows.
Opportunity to contribute directly to improving patient health outcomes.
Exposure to healthcare systems, care coordination, and patient engagement operations.
Supportive, mission-driven work culture focused on meaningful impact.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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