About Huzzle

At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary

We are looking for a Junior Client Success Managers to manage and support students throughout their journey to securing medical school offers.

This is a high-impact, client-facing remote role where you will act as a trusted advisor to students and their families, ensuring programme success, driving retention, and contributing to revenue growth through upselling.

You will also take on light leadership responsibilities, mentoring junior support staff and owning the overall client experience.

Key Responsibilities

Manage a portfolio of students, guiding them from onboarding to medical school acceptance
Ensure high client satisfaction through proactive communication and structured support
Reduce churn and minimise refunds by identifying risks early and resolving concerns
Drive upsell opportunities
Collect testimonials, success stories, and case studies from successful students
Coordinate with internal teams to ensure seamless delivery of programmes
Act as a point of contact for both students and parents when required
Support and mentor 1–2 junior team members, acting as a mini team leader
Track progress and maintain accurate records using CRM and internal tools

Requirements

2+ years of experience in Client Success, Customer Support, Account Management, or similar roles
Background in education, teaching, healthcare (e.g., nursing), or student support is highly preferred
Strong communication and relationship-building skills (client-facing experience essential)
Proven ability to manage multiple clients and deliver high satisfaction outcomes
Experience handling objections, retention, or upselling is a strong advantage
Highly organised with strong attention to detail and follow-through
Comfortable working in a fast-paced, target-driven environment
Experience with tools such as Slack, Notion, Zoom, and Google Drive
Leadership potential or prior experience mentoring junior staff

Benefits

💻 Fully Remote: Work from anywhere with international teams

🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services

🤝 Peer Community: Connect with high-performing sales professionals in our network

🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Junior Client Success Manager - Education