Who We Are:

Exiger transforms supply chains into a strategic advantage—advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers—including Fortune 500 companies and U.S. government agencies—Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.

Customer Success Manager — Government (Defense Industrial Base)

Location: McLean, VA

Work Environment: Hybrid

Role Summary

Exiger is a global leader in supply chain and third-party risk management technology and services. We empower organizations to make informed decisions by leveraging AI-driven risk intelligence, data analytics, and deep domain expertise. Exiger supports government agencies, defense contractors, and Fortune 500 organizations in identifying and mitigating risk across complex supply chains and ecosystems.

Exiger partners with government agencies and Defense Industrial Base (DIB) organizations operating in complex environments where supply chain visibility, compliance, and risk management are critical. As our Government business continues to grow, we are expanding our Customer Success team to support a growing portfolio of DIB customers.

We are seeking a Customer Success Manager — Government (Defense Industrial Base) to lead strategic customer engagement within the DIB. This role is responsible for driving customer adoption, retention, expansion, and operational success. Reporting to the Director of DIB Government Customer Success, this role is ideal for an early-to-mid career Customer Success professional who thrives in a fast-paced SaaS environment and enjoys building strong customer relationships while driving execution.

The ideal candidate brings strong experience supporting U.S. defense contractors, federal programs, or supply chain risk initiatives, combined with a proven ability to manage executive relationships, lead cross-functional initiatives, and deliver measurable customer outcomes in a SaaS or technology-enabled environment.

What You’ll Do

Customer Relationship Management

Manage day-to-day relationships across a portfolio of Defense Industrial Base customers

Serve as a primary point of contact for customer questions, requests, and follow-up actions

Build trusted working relationships with customer stakeholders and users

Ensure customers are successfully adopting and utilizing Exiger’s platform

Onboarding & Adoption

Support customer onboarding and implementation activities in partnership with Delivery and Product teams

Conduct customer check-ins, training sessions, and platform walkthroughs

Help customers understand key workflows, features, and best practices

Monitor customer health metrics, usage trends, and engagement indicators to proactively identify risks and opportunities

Strategic Growth & Expansion

Track customer health, renewal timelines, and engagement activities across assigned accounts

Proactively identify and escalate risks to customer satisfaction or retention

Support renewal and expansion conversations alongside Sales and leadership teams

Maintain accurate customer records, notes, and activity tracking within CRM systems

Cross-Functional Collaboration

Partner closely with Product, Support, Delivery, and Analytics teams to resolve customer issues

Help coordinate internal follow-up on customer requests and action items

Share customer feedback and recurring themes to help improve the customer experience

Operational Support

Execute against Customer Success processes, playbooks, and engagement standards

Support reporting and account reviews with accurate customer data and updates

Contribute to improving repeatable customer engagement and onboarding practices

What You Need

Required:

3–5 years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles

Experience working in SaaS, GovTech, cybersecurity, compliance, risk, or related technology environments

Strong communication and relationship management skills

Highly organized with the ability to manage multiple customers and priorities simultaneously

Comfortable working cross-functionally in a fast-moving environment

Ability to learn technical concepts and communicate them clearly to customers

Preferred:

Experience supporting government, Defense Industrial Base, or Aerospace & Defense customers

Familiarity with SaaS platforms, onboarding, or customer lifecycle management

Exposure to supply chain risk, compliance, cybersecurity, or government contracting environments

Bachelor’s degree required

Why Exiger

Exiger is transforming how governments and Defense Industrial Base organizations identify and manage supply chain and software risk. In this role, you will:

Work directly with mission-driven government and DIB customers

Gain experience in a rapidly growing GovTech and risk management environment

Develop foundational Customer Success skills within a high-growth SaaS company

Be part of a collaborative team focused on customer outcomes and operational excellence

Why You’ll Love Working at Exiger

High-performance culture rooted in accountability and collaboration

Discretionary Time Off (no maximum)

Industry-leading health, vision, and dental benefits

Competitive compensation

16 weeks fully paid parental leave

Flexible hybrid work environment

Wellness stipends and programming

Career development and educatiaon reimbursement

#Li-Hybrid

Exiger is named a Leader in the Gartner^® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn.

At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology that makes the world safer, more transparent, and more resilient.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.