About us

Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients.

Our platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment, including insurance coverage, financial assistance, and supply chain navigation. We provide this support free to doctors and patients, helping them get life-changing medicine faster, cheaper, and easier. The resulting network enables biopharma companies to design better research, launch new drugs more effectively, and invest in harder-to-treat conditions.

Forus has exceptional product-market fit and is growing rapidly through organic adoption:

Accelerating scale: We already support patients across more than 80% of ZIP codes and partner with 5 of the 10 largest biopharma companies in the world.
AI-native, durable model: Our business becomes stronger as AI improves, as every new doctor, patient, and partner makes the network more valuable.
Backing to build for the long term: We raised $160M+ from leading investors to build an exceptional team and unlock the full scale of the opportunity.

Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.

If we succeed, science will be the only limit to medicine.

All full-time roles are in person in New York.

About the role

As Customer Marketing & Content Lead at Forus, you will turn the outcomes we create with providers, health systems, and other partners into compelling stories that demonstrate what is possible when patients get better support to access their medicine.

You will work directly with customers to identify the strongest stories, uncover the data and experiences behind them, and create materials that are valuable to both Forus and the organizations we serve. This will include case studies and presentations customers can use internally, as well as reports, articles, webinars, and other content we publish independently or alongside medical societies, patient advocacy organizations, and industry partners. You will own the process from finding the story through research, production, approval, and distribution.

This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus' success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.

If you join, you will:

Identify the strongest customer outcomes and stories across Forus’ provider, health system, and partner network
Interview clinicians, executives, operators, patients, and internal teams to understand what changed, why it mattered, and how to tell the story clearly
Produce high-quality case studies, presentations, articles, reports, testimonials, webinars, and other customer-led content
Develop co-published content with medical societies, patient advocacy organizations, and other industry partners
Build a repeatable process for sourcing stories, validating data, securing approvals, and turning each project into multiple useful formats
Partner with growth, commercial, partnerships, design, data, and communications teams to ensure customer evidence is used across the company
Support documentary-style and other video storytelling by identifying subjects, shaping narratives, conducting interviews, and guiding production

We’re looking for you if you have:

5–10 years of experience in customer marketing, content, journalism, communications, product marketing, or a related role
Exceptional writing and editorial judgment, with the ability to turn complex healthcare work into clear, credible, and compelling stories
Familiarity interviewing customers, executives, clinicians, or other subject-matter experts and building the trust required to tell their stories well
A portfolio of high-quality case studies, articles, reports, videos, or other substantive content you personally helped create
Strong analytical instincts and comfort working with data to identify, validate, and communicate measurable outcomes
Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
High NPS with your former teammates

This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.

Working with us

Forus is based in New York, with our full team working out of a beautiful and spacious office in SoHo.

We run as a high-trust environment with high autonomy, which requires that everyone is fully competent and operates in line with our principles:

Do the math. Be rigorous, assume nothing. Break problems down and reason from the ground up.
Expand the solution space. Be resourceful and audacious. Resist false constraints and push beyond the obvious before committing.
Spit it out. Speak directly, invite critique, avoid equivocation. We want right answers, not comfortable ones.
Raise the bar together. Hold a high standard for execution, push each other directly, and win as a team.

We provide competitive compensation with meaningful equity (for full-time employees). Everyone who joins will be a major contributor to our success, and we reflect this through ownership and pay.

We also provide rich benefits to ensure you can focus on creating impact (for full-time employees):

Fully covered medical, vision, and dental insurance.
Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
Unlimited paid time off (PTO) and 16 weeks of parental leave.
401K plan setup, FSA option, commuter benefits, and DashPass.
Lunch at the office every day and Dinner at the office after 7 pm.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Forus (for full-time employees). Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.

Forus is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.