About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

Application Systems Lead – Salesforce & CPQ (EU)

SUMMARY

The Application Systems Lead – Salesforce & CPQ (EU) serves as a strategic technology partner within the IT organization, supporting and evolving Salesforce CRM, CPQ, and integrated sales technologies across the European business. This role combines platform administration, business systems leadership, regional stakeholder engagement, and project execution to ensure scalable, stable, and business-aligned solutions.

This position will play a critical role in supporting and advancing key EU initiatives, including the implementation of Infor CPQ and integration with Salesforce, while helping drive long-term platform strategy, adoption, governance, and operational maturity across the region.

The ideal candidate brings a blend of technical expertise, business partnership, systems thinking, and project leadership experience within enterprise CRM and CPQ environments.

YOUR IMPACT

Regional Salesforce & CPQ Leadership

Serve as the primary IT partner supporting Salesforce and CPQ capabilities across the EU business
Build strong relationships with regional sales, operations, and business stakeholders to understand challenges, prioritize needs, and improve platform adoption
Support onboarding and integration of acquired brands and evolving regional business processes into the Salesforce ecosystem

Infor CPQ & Strategic Project Leadership

Play a key role in the EU Infor CPQ implementation and Salesforce integration initiative
Coordinate across technical teams, business stakeholders, vendors, and project resources to support successful delivery and adoption
Help define scalable processes and future-state platform capabilities supporting long-term global strategy

Salesforce Administration & Platform Support

Provide day-to-day operational support and troubleshooting for Salesforce applications, integrations, and related technologies
Configure and maintain Salesforce platform functionality, security, workflows, automation, and supporting processes
Support release management, deployments, testing coordination, and post-release validation activities

Business Systems & Process Improvement

Identify opportunities to improve business processes, automation, usability, and operational efficiency across sales and CPQ workflows
Partner with business teams to translate operational needs into scalable technical solutions
Support roadmap planning and continuous improvement initiatives across CRM and CPQ platforms

Platform Governance & Operational Maturity

Help establish scalable support practices, documentation standards, knowledge transfer processes, and ownership models across integrated systems
Improve long-term sustainability, visibility, and operational continuity within the Salesforce and CPQ ecosystem
Contribute to platform governance, adoption standards, and alignment with enterprise IT strategy

Data, Integration & Technical Support

Utilize Salesforce tools, SOQL, APIs, and related technologies to support integrations, reporting, troubleshooting, and data management activities
Support system monitoring, automation, orchestration, and integration reliability across connected platforms
Collaborate with adjacent application and infrastructure teams supporting enterprise business systems

Additional Responsibilities

Participate in both project-based initiatives and operational support activities
Support ITIL processes, issue management, change management, and service delivery practices
Other duties as assigned

MINIMUM QUALIFICATIONS

4-7+ years of experience supporting Salesforce and related enterprise business systems
Experience working with Salesforce administration, configuration, integrations, workflows, security, and platform support
Experience supporting cross-functional business processes in a global or regional enterprise environment
Strong communication, stakeholder engagement, and problem-solving skills
Ability to balance operational support responsibilities with strategic initiatives and project delivery
Familiarity with Jira or similar work management and issue tracking tools
Foundational understanding of integrations, APIs, data management, and enterprise application support models

STANDOUT QUALIFICATIONS

Salesforce Administrator Certification(s)
Salesforce Platform App Builder Certification
Salesforce Business Analyst Certification
Experience supporting Salesforce Sales Cloud, Service Cloud, or CPQ-related solutions
Experience with CPQ platforms and sales process automation
Experience with Infor CPQ or other enterprise CPQ platforms strongly preferred
Experience supporting ERP, CRM, or enterprise application integrations
Experience working with international business teams and global deployments
Experience supporting acquisitions, organizational integrations, or business transformation initiatives
Bachelor’s degree in Information Technology, Business Systems, or related field

IDEAL CANDIDATE PROFILE

The ideal candidate combines technical Salesforce expertise with strong business systems thinking and stakeholder engagement skills. This individual is comfortable operating within both operational support and strategic project environments, can build trusted partnerships with regional business teams, and is capable of helping guide large-scale Salesforce and CPQ initiatives from both a technical and operational perspective.

This role is highly visible within the EU organization and will play a key role in supporting the future evolution of Salesforce and CPQ capabilities across the business.