At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Release Health & Delivery Governance Manager is responsible for improving operational visibility, governance alignment, and release-health reporting across enterprise delivery systems supporting ZAPP and ZPS platforms.

This role operates within Delivery Optimization and partners across Engineering, QA, Release Management, SRE/Incident Management, Platform Operations, and Operational Support to help improve release predictability, operational readiness, delivery stability, and cross-functional coordination throughout the release lifecycle.

The role focuses on operational telemetry synthesis, release-health reporting, governance visibility, and continuous delivery optimization by helping align fragmented operational signals across:

release execution
escaped defects
incidents/MIMs
retrospectives
deployment telemetry
and operational support workflows

into actionable operational insight and delivery-health visibility.

This is not a traditional QA management or release coordination role.
Engineering, QA, SRE, and Release Management teams remain accountable for execution within their operational domains.

The Release Health & Delivery Governance Manager serves as a complementary operational governance and delivery intelligence function focused on:

operational visibility
telemetry alignment
release-health trend analysis
governance reporting
cross-functional operational coordination
and continuous improvement of enterprise release-health practices.

The ideal candidate possesses strong systems-thinking, operational risk analysis, release governance, and cross-functional leadership skills, with the ability to translate complex operational telemetry into meaningful organizational insight and actionable delivery-health improvements.

Mission

Improve operational visibility and governance for enterprise release health across ZAPP and ZPS by helping standardize release-health reporting, telemetry alignment, operational readiness visibility, and cross-functional operational coordination.

This role exists to:

reduce reactive stabilization effort

improve release predictability

improve operational visibility

and help expose systemic delivery risks before they impact clients.

This is not a traditional QA management or release coordination role.

This is an operational governance and delivery intelligence function within Delivery Optimization focused on improving operational visibility and alignment across the release lifecycle.

About the Role

The Release Health & Delivery Governance Manager helps lead the operational governance and visibility of enterprise release health across multiple platforms, teams, and operational domains.

This role sits within Delivery Optimization and operates at the intersection of:

Engineering

QA

Release Management

SRE / Incident Management

Platform Operations

Operational Support

Executive Leadership

You will help evolve Release Quality from fragmented reporting and reactive coordination into a scalable operational governance and delivery-health visibility capability.

This role combines:

operational systems thinking

delivery telemetry synthesis

release-health governance alignment

operational risk visibility

executive reporting

and continuous delivery optimization

The ideal candidate understands how enterprise delivery systems behave under operational pressure and can translate fragmented operational signals into actionable operational insight.

What This Role Is Not

This role does not replace or assume ownership of:

engineering delivery execution

QA testing ownership

deployment implementation

incident remediation

or release management operations.

Engineering, QA, SRE, and Release Management teams remain accountable for execution within their operational domains.

This role exists to improve:

operational visibility

telemetry synthesis

governance alignment

release-health reporting

and cross-functional operational coordination across the release lifecycle.

What You’ll Help Drive

Release Health Visibility & Governance

Facilitate and improve release readiness visibility and governance across enterprise release cycles

Support standardized rollback governance visibility and escalation alignment

Help define and operationalize consistent release-health standards and reporting practices

Improve cross-functional release execution alignment

Support recurring release-health operational reviews and follow-up coordination

Operational Delivery Intelligence

Help synthesize release-health telemetry across:

Incidents / MIMs

Jira

Deployment data

Release retrospectives

Operational support signals

Environment readiness indicators

Operational trend analysis

Improve release-related incident attribution visibility

Help identify recurring operational delivery risks and bottlenecks

Support operational telemetry alignment and signal classification practices

Executive Reporting & Delivery Health Visibility

Operational release-health summaries

Delivery-health dashboards and scorecards

Trend analysis and release-health reporting

Leadership watch-list reporting

Operational risk visibility and escalation support

Continuous Delivery Optimization

Identification of recurring release friction and operational instability

Improvement tracking across release cycles

Delivery-health trend analysis

Operational maturity recommendations

Shift-left operational readiness improvements

Support for AI-assisted telemetry and operational intelligence initiatives

What You’ll Actually Do

Improve Release Health Visibility

Help operationalize release-health reporting standards

Support consistency in release-health reviews and operational reporting

Improve operational visibility into release stability and delivery-health trends

Help align operational telemetry across multiple teams and systems

Separate Signal from Noise

Help distinguish release-induced operational issues from unrelated operational events

Improve operational attribution quality across release telemetry and incident management

Identify recurring operational patterns and delivery-health trends

Operationalize Delivery Intelligence

Help transform fragmented operational telemetry into actionable release-health visibility

Partner with Delivery Optimization and AI initiatives to improve operational insight and reporting

Support future-state operational intelligence capabilities and telemetry maturity initiatives

Improve Delivery Flow

Help identify organizational bottlenecks and release friction points

Improve visibility into dependency-related release instability

Improve cross-team operational coordination during release execution

Support flow optimization across delivery systems

Drive Cross-Functional Operational Alignment

Partner across:

Engineering

QA

SRE

Release Management

Operational Support

Platform teams

Facilitate operational reviews focused on systemic improvement rather than blame

Help balance delivery velocity with operational stability and client-impact awareness

Executive Communication

Deliver concise operational summaries that clearly communicate:

- what happened

- operational impact

- contributing systemic factors

- emerging trends

- and operational areas requiring improvement

What Success Looks Like

Success in this role means:

Release-health visibility becomes trusted, consistent, and actionable

Release-health governance becomes more proactive instead of reactive

Operational telemetry becomes more measurable and attributable

Release-health reporting becomes more standardized and less manually intensive

Release-week stabilization effort decreases over time

Delivery-health trends become more visible across the organization

Leadership gains more meaningful operational visibility into release-system health

What You’ll Bring

Operational & Technical Strengths

Strong understanding of enterprise software delivery and operational release management

Experience with:

- release governance

- incident management

- operational support

- enterprise delivery systems

- delivery-health metrics

- operational reporting

Familiarity with:

- Agile / DevOps delivery models

- Jira / Confluence

- deployment tooling

- telemetry/monitoring systems

- operational dashboards

- AI-assisted operational analysis

Ability to synthesize qualitative and quantitative operational signals into actionable insights

Strong systems-thinking and operational risk-analysis capability

Leadership & Communication

Strong cross-functional operational leadership capability

Ability to influence across technical and operational organizations

Comfortable operating in ambiguous and evolving operational environments

Strong facilitation and operational alignment skills

Strong executive communication and operational storytelling ability

Preferred Experience

Experience supporting enterprise-scale releases across multiple applications or operational domains

Experience with operational governance, service management, or delivery optimization functions

Experience with incident attribution, release retrospectives, or operational telemetry analysis

Experience with operational maturity or continuous-improvement initiatives

Familiarity with ITIL, Lean, Agile, DevOps, SRE, or operational excellence frameworks

Organizational Alignment

This role is part of the Delivery Optimization organization and supports the broader service delivery strategy focused on:

operational flow orchestration

delivery-health governance

operational intelligence

release-system stability

and continuous delivery optimization

The role will work closely with future AI operational intelligence initiatives to improve:

telemetry synthesis

delivery-health visibility

operational governance maturity

and cross-system operational insight across the enterprise.

The role is expected to evolve iteratively as Release Health telemetry, governance processes, and operational intelligence capabilities mature over time.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$105,000.00 - $133,000.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.