Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Lead Business Services Specialist

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Lead Business Service Specialist position will be responsible for the accurate and efficient processing of vehicle titles by verifying title information is correct, interacting with clients and regulatory agencies to resolve issues, maintaining knowledge of current laws regarding vehicle titles, and handling escalated client issues. Additional responsibilities will include extensive knowledge of departmental policies and procedures for title processing. This position requires previous experience working with vehicle titles and a good working knowledge of the automotive industry.

Essential Duties and Responsibilities:

Review titles for negotiability, sign and reassign titles for sellers and buyers.
Complete application for new title on behalf of clients as needed.
Facilitate lien perfection on NextGear Capital financed collateral when required.
Release a NextGear Capital lien on collateral that has been paid in full according to policy.
Answer communications from all clients on title questions and issues following up through resolution.
Troubleshoot and resolve issues on behalf of internal and external clients according to state specific title requirements.
Assist with escalated issues within the department.
Communicate effectively and maintain relationships with BMV/DMV agencies.
Monitor aging of titles following departmental procedures and policies.
Process documents received by clients to complete title follow-up.
Assist in training new and cross training existing team members.
Assess and determine proper outcomes for title release requests.
Assist with maintaining training materials and departmental procedures and policies.
Work closely with leaders for vault/mail room issues and operations.
Asist with maintaining and reviewing departmental reports.
Assisting supervisor in an operational capacity (does not include employee relations)

Minimum Requirements:

Must have strong organizational skills and be very detail oriented.
Effective communication skills and strong customer service attitude is required.
Ability to work under limited supervision, exercises judgement on advanced and complex issues.
Must be proficient in Discover / NGEN and TMS systems.
Must be or be willing to become an Indiana Notary.

Preferred:

Ability to recognize title brands and other relevant notations related to titles is not a requirement but is highly desired for the position.
Previous vehicle title experience and title handling preferred.
Knowledge of state title laws is highly preferred.
Extensive knowledge of business and departmental policies and procedures is highly desired.

Education and Experience:

High School Diploma/GED and 7 years’ experience in a related field.
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; OR 9 years’ experience in a related field

Physical Demands:

Sitting and standing for extended periods of time.
Bending and light lifting 10 lbs. or less required.
Extensive detail handwritten and computer work.

Work Environment:

Office environment

Will be required to perform other duties as requested, directed, or assigned.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Lead Business Services Specialist (NextGear Capital)