About the Role

We are looking for Senior Quality Assurance Engineer who is an expert in all aspects of quality engineering. The right candidate will be a senior member in our quality organization and work on the Dropsuite data backup and recovery product. You will be part of a global team of Product Engineers delivering a SaaS (Software as a Service) platform.

The role is focused on working on the web portal that allows the partners and users to login and access features such as search, download, restore and activity log. Dropsuite prides itself its user-friendly user experience and you will be a part of the team and ensures we deliver the best customer experience to our users as a quality Engineer.

You will work very closely with many of our skilled Quality Analysts, Quality Engineers, Software Engineers and Leads to deliver quality product features, provide fixes, and support improvements to the in-market product. This role can grow into a Lead and own the end-to-end quality of the portal product.

Location – Hybrid | Bandung, Indonesia (at least 2 days per week in the office)

What You’ll be Doing

Working closely with the Product Manager to understand functionality, build a quality strategy, and test cases.
Work with engineers to coordinate on releases, environment, and test data setup.
Use multiple types of testing including white box, black box testing to execute different types of testing – system, integration, functional, regression etc.
Document bugs meticulously and work with the engineers to drive closure to those bugs and meet desired levels of quality
Mentor junior engineers and help them test and drive the quality processes.
Build reports and drive quality status conversations with the broader team including product managers.
Respond to tier-3 support escalations and validate the issues to track bug leakage and work with engineering team to fix and release priority fixes
Contribute to project planning, schedule definition and work estimation as a scrum team
Represent the QA function with the scrum team and be the voice of quality and customer in the team
Create automation test cases with industry standard tools and improve QA productivity.

About You

7 years to 10 years of experience as a Quality Engineer or as a Quality Analyst
Experience in working with Enterprise application testing and capable of testing complex modules
Expertise in using standard tools to test Web application testing, Backend API testing
Worked in whitebox, blackbox testing scenarios
Able to adapt to system, integration and functional testing based on the project
Bachelor’s degree or equivalent in Computer Science or a related field  
Knowledge of Operating systems like Linux and Windows
Knowledge of Relational Databases, SQL and Cloud
Capable of using tools like practi-test to manage test case suites
Excellent interpersonal skills, oral and written skills, with the ability to present ideas
Able to express and explain new initiatives along with status updates
Values that are aligned with us being a team of experts, problem solvers and collaborators, who are highly customer focused, dependable and trustworthy
Experience as a Lead or a People Manager will be an added advantage
Scripting skills, Python and bash will be a plus
Knowledge in automation tools like selenium will be a plus
Experience in performance benchmarking and performance testing
Working experience with Global teams outside Indonesia will be a huge plus

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

We are a collaborative, kind, and curious community
We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week
We reward your work with opportunity for growth and advancement
Grow personally and together with one of the fastest growing companies globally
Develop your skills through our renowned training platform
Receive competitive compensation 
Collaborate with an amazing international workforce

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Senior Quality Assurance Engineer - Bandung, Indonesia