Job Requisition ID #

26WD99070

Digital Workplace Services Specialist (Site Support)

About the Role

We are looking for a highly motivated Digital Workplace Services Specialist to provide exceptional on-site technical support and deliver a seamless workplace technology experience.

In this role, you will act as the face of IT, supporting employees across office and hybrid environments, ensuring maximum uptime, and driving a high standard of customer experience. You will work closely with global IT teams while delivering hands-on support, contributing to projects, and maintaining office technology environments.

Key Responsibilities:

End-User Support

Provide day-to-day on-site technical support for desktops, laptops, mobile devices, and office technology
Install, configure, and troubleshoot hardware and software across Windows, Mac, and mobile platforms
Diagnose and resolve technical issues promptly, ensuring minimal disruption to users
Deliver end-user guidance and training where required to improve user productivity

Executive (VIP) Support

Provide high-touch, “white glove” support to executives and senior stakeholders
Ensure readiness of executive technology, meetings, and key business events
Respond rapidly to critical issues with a high level of professionalism and discretion

Workplace & Office Technology

Ensure meeting rooms and collaboration spaces are fully operational and well-maintained
Support collaboration tools and associated technologies (e.g. conferencing systems)
Maintain and support infrastructure areas such as IDF/MDF rooms in partnership with network teams

Asset & Lifecycle Management

Manage hardware lifecycle activities including provisioning, shipping, receiving, and asset tracking
Maintain accurate asset records and ensure compliance with internal processes
Administer deployment of equipment and software solutions across the business

Projects & Continuous Improvement

Support and participate in local and global IT projects (e.g. device rollouts, office upgrades)
Collaborate with infrastructure, network, and collaboration teams to deliver solutions
Contribute to process improvements and knowledge documentation

Service Delivery & Collaboration

Act as a key liaison between IT and business stakeholders
Manage and prioritise workload effectively, ensuring SLA targets are consistently met
Deliver a high standard of customer service and maintain strong user relationships
Work collaboratively across IT teams to ensure efficient request handling and resolution

Required Skills & Experience

Proven experience (typically 3+ years) in IT support within a complex environment
Strong troubleshooting skills across hardware, software, and operating systems
Hands-on experience supporting:
- Windows 10/11 and macOS environments
- Microsoft 365 and collaboration tools
- Mobile devices and workplace technologies
Familiarity with device deployment tools (e.g. Autopilot, JAMF) and identity services (e.g. Active Directory)
Experience using IT service management tools (e.g. ServiceNow, Wolken)
Strong customer service mindset with the ability to communicate effectively at all levels
Ability to prioritise tasks, multi-task, and work independently in a fast-paced environment

Preferred Qualifications

Experience supporting collaboration tools and meeting room technologies (e.g. Zoom Rooms, Teams Rooms, HP/Poly Conference Equipment)
Knowledge of asset management and lifecycle processes
Relevant certifications (e.g. CompTIA A+, HDI, Microsoft MCP)
Post-secondary education in IT or related field (or equivalent experience)

What Success Looks Like

Delivers fast, reliable support with minimal disruption to users
Builds strong relationships and trust with employees and stakeholders
Maintains high standards across workplace technology and environments
Contributes to continuous improvement and project delivery
Acts as a proactive, dependable partner within IT

Working Environment

Primarily on-site role, supporting office-based employees and facilities
Involves occasional travel to support regional sites (as required)

• • Requires flexibility to support business-critical needs and events

What you’ll do

Provide on-site technical support for hardware, software, and workplace technology
Deliver high-touch “white glove” support to executives
Support meeting rooms and collaboration tools to ensure smooth operations
Manage device lifecycle (provisioning, deployment, asset tracking)
Troubleshoot issues quickly and maintain high service standards
Partner with IT teams on projects and continuous improvement initiatives

What you’ll bring

3+ years’ experience in IT support within a fast-paced environment
Strong Windows & Mac troubleshooting skills
Experience with Microsoft 365, device deployment (Autopilot/JAMF), and service tools
Excellent customer service and communication skills
Ability to prioritise and work effectively on-site

📍 On-site role with occasional travel as required

If you enjoy solving problems, working closely with users, and being at the centre of workplace technology, we’d love to hear from you.

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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