Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

We are seeking a motivated SAP Basis Administrator with exposure to the RISE with SAP (MSM) environment to provide Level 1 (L1) support within the EIP delivery model.

The role focuses on 24x7 operations support, including monitoring SAP landscapes, handling alerts and incidents, ensuring system availability, and performing basic troubleshooting. The candidate will work closely with L2/L3 teams, SAP, and internal stakeholders to ensure timely resolution and adherence to SAP RISE operational processes.

This is SAP Basis L1 support role responsible for executing defined operational tasks, managing tickets, and supporting stable system operations in a high-volume global delivery environment.

Monitoring & Alert Management-Monitor SAP systems using tools (e.g., FRUN, Solution Manager, monitoring dashboards).Perform alert validation, initial analysis, and categorization. Acknowledge and act on alerts within defined SLAs. Escalate critical alerts to L2/L3 teams as per SAP RISE process

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

You should be skilled in SAP Basis fundamentals and demonstrate a strong eagerness to learn and grow within the RISE with SAP (MSM) environment. Equally important, you bring a growth mindset, with a keen interest in building your technical expertise and understanding SAP RISE processes.

You are customer-focused, ensuring system stability and timely resolution of incidents to support customer success. Additionally, you are collaborative and inclusive, working effectively with cross-functional teams across global delivery environments.

Required Technical and Professional Expertise

Basic knowledge of SAP Basis administration (S/4HANA, ECC, NetWeaver)
Understanding of SAP system architecture (Application / Database / OS layers)
Exposure to SAP RISE with SAP (MSM) delivery model
Experience or familiarity with:
- System monitoring and alert handling
- Incident and ticket management (EIP / ITIL processes)
Basic knowledge of:
- Operating Systems (Linux / Windows)
- SAP HANA database concepts (awareness level)
Ability to perform routine operational tasks such as system checks, job monitoring, and basic troubleshooting

Preferred Technical and Professional Experience

Exposure to SAP RISE tools (e.g., FRUN / Solution Manager – awareness level)
Basic understanding of cloud environments (AWS / Azure / GCP) in SAP RISE context
Awareness of:
- Automation concepts (basic scripting / runbook execution)
- Backup, restore, and disaster recovery concepts
Understanding of security and compliance practices in SAP environments
Familiarity with SAP transport management and user administration (basic level)

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

SAP Basis Administrator - RISE with SAP (MSM)