At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service.

Responsibilities

Review arrival lists to welcome guests
Attend to special guests (e.g., VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g., room service menus, area descriptions)
Provide information about amenities, area and venues, and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g., confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Ensure compliance with health and quality standards

Requirements

Fluent in Korean, with proficiency in English
Minimum of 1 year experience in a guest relations or similar role, preferably in luxury hospitality
Experience in operating hotel management software such as OPERA is an advantage
Strong communication and interpersonal skills
Customer-oriented with a positive attitude
Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable

Benefits

Positive Working
Great Environment
Supportive Team Work

Guest Relations Officer (Korean Speaker) | AYANA Midplaza, JAKARTA