Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.

About the Job

You are looking for a challenge, eager for a fast-paced startup environment that will push you out of your comfort zone, where learning happens. Most importantly, you’re a problem solver with exquisite attention to detail , unafraid to get technical to understand the root cause of an issue.

The Financial Operations team manages all customer funds across the region, ensuring that funds are placed appropriately, liquidity is managed correctly, transactions are reconciled and all manual operations to support customer fund flows are executed to an extremely high standard.

As we expand across more countries, we have developed a global offering (“Global Accounts”) for our merchants, allowing them to move funds seamlessly across currencies and leverage any of Xendit’s global services from within one dashboard. This role will be the main owner of all regional fund flows, overseeing float management, liquidity forecasting, day to day operations, cross border and FX operations. The focus will be on the strategy and management of this, while execution will primarily be done by the existing operations team.

If you can be accurate and detail-oriented under pressure, are always reliable, collaborative, and love the dynamic environment of operations, we want to hear from you. Bonus points for those who love challenging the status quo.

Minimum Qualifications

Graduate of Management, Accounting, Finance, or a similar course, with 5-8 years of relevant experience in a start-up/fast paced environment or within the payments, fintech, or financial services spaces
At least 3 years working in cross-border and FX operations
Able to get your hands dirty, getting into the weeds of the operations to ensure they are done in the most efficient and effective manner
Comfortable dealing with large datasets and data analysis
Constantly looking to push the bar and increase standards of operations
You have a discerning ability to prioritize workload in line with tight deadlines and work effectively under pressure
You are a team player and communicate well with internal and external stakeholders
You have great ownership mentality and have proven you can push towards a goal by yourself
You pick up new skills quickly using a combination of self-exploration and relationship building
You are detail-oriented and able to manage multiple priorities while maintaining quality work
Detail oriented, can see patterns in data/information or notice when something is amiss
Located in Jakarta, Bangkok, Manila or Kuala Lumpur

Preferred Qualifications

Experience working in or dealing with banks or large financial institutions
Experience with SQL or visualization tools (e.g. Looker)
Experience in managing a Finance / Financial Operations team of 4-6 people
Experience managing a geographically dispersed team

Responsibilities

Design & execute the fund management & liquidity strategy for Global Accounts operations

Understand all fund flows, their volumes, and their liquidity requirements, in order to design the right strategy to support these operations
Design & execute on the strategy to manage liquidity in the most operationally and cost effective manner for Xendit. Adjust strategy as needed
Monitor funds across the region through the day to ensure correct allocation across accounts and currencies

Monitor Global Accounts & FX operations to ensure seamless execution

Execution of Global Accounts & FX operations will be done by the existing Financial Operations team. Oversee and guide the operations to ensure that there are no errors or disruptions to merchant flows
Create or update SOPs as required to correct operations and ensure they all follow best practices
Address and manage any operational issues or escalations independently

Operational improvements & reporting

Focus on the processes and tooling to enable the execution of cross border fund flows and liquidity operations
Report on Global Accounts operations and liquidity statuses to the Financial Operations Head and to broader leadership as required
⁠⁠Own and drive Global Accounts & FX metrics such as efficiency and accuracy

Work closely with various internal teams to drive success

The reconciliations of all fund flows are done by a centralised team. Work closely with this team on all Global Accounts / FX recons to ensure they have the information they need and to address any questions / unreconciled items that arise
As the product continues to evolve, partner closely with the product team to give feedback on the product and provide FinOps’ input and requests, to ensure future builds and evolutions meet our operational requirements
Solve complex problems by working across product, regional partnerships, treasury, compliance, sales and growth teams to ensure FinOps is able to support all aspects of our Global Accounts

Do whatever it takes to make Xendit succeed

Financial Operations - Cross-Border Ops Lead