Profound is on a mission to help companies understand and control their AI presence. As we scale rapidly, we are hiring a People Operations Manager to own people operations and the employee experience, from onboarding and manager enablement to performance conversations, benefits, and compliance.

This is a hands-on, builder role for someone who wants to be close to the business, help leaders and employees day to day, and build lightweight people processes that actually work at a fast-growing startup.

What you’ll do

Own and evolve people operations end to end, including onboarding, performance processes, compensation cycles, benefits, and compliance
Serve as the primary point of contact for employees and managers on people-related questions
Support managers with feedback, performance conversations, and difficult moments including exits and terminations
Help ensure a consistent, thoughtful employee experience as the company scales across teams and offices
Partner with Operations to build and iterate on onboarding, ensuring new hires feel oriented, supported, and effective quickly
Help design and roll out lightweight performance review processes that give clarity without unnecessary bureaucracy
Support managers in setting expectations, giving feedback, and growing their teams
Create simple templates, guidance, and norms that make people management easier rather than heavier
Manage and optimize Rippling across payroll, benefits, devices, and system access
Oversee offer letters, commission agreements, and employment documentation
Work directly with legal partners on contracts, immigration, and compliance matters
Own benefits administration, renewals, and open enrollment
Bring people operations work currently handled by external partners in-house

Who you are

4 to 7 or more years of experience in people operations, HR, or a generalist people role at a fast-growing startup
Warm, pragmatic, and approachable, with employees and managers trusting you and coming to you early
Comfortable handling sensitive conversations with judgment and empathy
Strong operator who can build systems and knows when not to overbuild
Fluent in HR systems, ideally Rippling, and comfortable working with recruiters, finance, and legal partners
Low ego and high ownership, with a deep care for getting things right and helping the company scale well
Excited to be hands-on and close to the work rather than operating a policy-first or overly corporate function

Location

This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $130,000 to $190,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.

People Ops Manager