About the Role

We’re looking for an energetic Customer Experience Associate to be the friendly face and voice of our new platform/product. This is a go-to platform for trading sports, culture, politics events, and more. We turn real-world events into dynamic markets, giving users a smarter, more engaging way to participate in the moments shaping headlines. In this role, you’ll support users navigating our platform and play a key role in delivering exceptional experiences during a period of rapid, exciting growth.

About the Role

We’re looking for an energetic Customer Experience Associate to be the friendly face and voice of our new platform/product. This is a go-to platform for trading sports, culture, politics events, and more. We turn real-world events into dynamic markets, giving users a smarter, more engaging way to participate in the moments shaping headlines. In this role, you’ll support users navigating our platform and play a key role in delivering exceptional experiences during a period of rapid, exciting growth.

Responsibilities

Manages incoming contacts from existing or potential customers.

Initiates outbound contacts to existing or potential customers.

Identifies and assesses customers’ needs to achieve satisfaction.

Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.

Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers.

Meets personal/team targets.

Maintains customer records by updating account information.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information if required.

Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission.

Contributes to team effort by accomplishing related results as needed.

Works with their line manager and all respective functions to ensure proper customer service is being delivered.

Handles changes.

Goes the extra mile to engage customers.

Requirements

High School Diploma (or equivalent).

Prior experience in a relevant customer support or customer-facing role.

Experience in sports or prediction markets would be considered a plus.

Exceptional written and verbal communication skills in English.

Excellent computer literacy and comfort adapting to new software and tools.

Excellent communicator with strong empathy and problem-solving skills.

Comfortable working in a fast-paced, dynamic environment.

Strong analytical skills with the ability to think on your feet, make sound decisions, and solve problems efficiently.

Highly organized with the ability to work independently while remaining a collaborative, reliable team player.

High integrity, discretion, and a strong sense of initiative and perseverance.

A respectful mindset that values the personal dignity and rights of every employee and customer.

A genuine motivation for the role and a strong interest in the financial technologies (FinTech) and services field.

#LI-Onsite

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including: birthday, work anniversary

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Customer Experience Associate with English (Day Shift), Bulgaria