Team Lead Patient Access / Customer Service Representative

On-Site: Austin, TX | Ascension Seton Medical Center Austin
Shift Schedule: 4 PM to 10 PM Wednesday, 10 AM to 10 PM, Thursday to Saturday

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.  At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Team Lead, Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.

This is more than registration - it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You’ll Do:

This position coordinates patient access activities, such as registration, billing, and scheduling. Assists management in establishing and implementing departmental goals.
This role serves as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements.

Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
Answer phones and gather accurate patient information quickly in a fast-paced environment
Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

What We’re Looking For:

· Exceptional customer service experience, communication, and interpersonal skills

· Strong composure and professionalism in a fast-paced environment

· Ability to multitask and prioritize quickly with high attention to detail

· Comfortable with shifting priorities based on patient needs

· Experience with patient access, medical registration, insurance verification, or front desk is required for the Team Lead role

· High School Diploma or GED

· Ability to pass a background check, drug test, and meet vaccination requirements

What You’ll Gain:

· Experience in healthcare administration & patient access

· Exposure to revenue cycle, insurance processes, and hospital operations

· Opportunity for growth within R1

· A team environment focused on innovation, collaboration, and patient experience

· Meaningful work supporting patients during urgent and emotional moments

Why You’ll Love This Job:

Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US-based position, the base pay range is $20.00 - $32.11 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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Team Lead Patient Access (Wednesday 4 PM to 10 PM, Thursday to Saturday 10 AM to 10 PM)