Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

About the Role

Our client is a leading industrial technology and engineering organization specializing in warehouse automation, logistics optimization, and digital supply chain solutions. Their teams design, deploy, and support software platforms that control and optimize complex warehouse operations for customers across multiple industries.

We are looking for an Application Support Engineer to help maintain and support Warehouse Control Systems (WCS) deployed in production environments. This role combines technical support, troubleshooting, incident management, software maintenance, and customer interaction. The ideal candidate enjoys solving technical issues, working directly with users, and ensuring mission-critical logistics systems operate reliably.

CONTRACT: Permanent (CDI)

LOCATION: Oullins/Lyon area, France (Hybrid)

PROCESS: 3 client interviews

Key Responsibilities

Serve as the primary contact for customers requiring application support
Manage support tickets and ensure compliance with SLA commitments
Investigate, diagnose, and resolve software and system incidents
Perform remote troubleshooting and technical interventions
Implement corrective actions and temporary workarounds when needed
Collaborate with development and technical teams on complex issues
Maintain accurate documentation of incidents and resolutions
Coordinate on-site interventions when remote support is insufficient
Perform preventive maintenance and system audits at customer locations
Contribute to improving technical documentation and knowledge bases

Requirements

3+ years of experience in application support, software maintenance, or technical support roles
Strong knowledge of SQL and relational databases
Experience with C#, C++, or object-oriented programming environments
Experience troubleshooting software applications in production environments
Understanding of Windows-based application ecosystems
Ability to analyze incidents and identify root causes
Fluent French (written and spoken)
Bachelor's degree or higher in Computer Science, Software Engineering, Information Systems, or related field

Application Support Engineer (WCS & Warehouse Automation)