Lead Supplier API Account Manager I Viator

About Tripadvisor

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember

Viator is seeking a Lead Supplier API Account Manager who has a strong understanding of API integration technology and can manage the technical onboarding of new supplier integration accounts for the purpose of electronic communications between Viator and supplier reservation systems.

The ideal candidate will have thorough knowledge of how APIs operate and will be able to communicate effectively with tour operators and other system providers.

Reporting to the Associate Director, Supplier Connectivity, this role manages technical implementation across simultaneous connectivity projects for a portfolio of high-value accounts. The successful candidate will resolve complex integration issues effectively while working closely with team members and collaborating with senior stakeholders across product, engineering, customer service, and the wider supply business unit.

A strong knowledge of API technologies including web service communication protocols SOAP and REST along with integration technologies such as XML, JSON, are fundamental to this role. The successful applicant will be a great communicator who will manage the end-to-end process of collecting requirements, configuration details, expansion plans through to testing and monitoring the successful operations of the supplier connectivity platform. This role will be part of an existing team for a high profile product.

Job Location: Hybrid

This role is a hybrid position that requires 3 days per week in our London Office.

What We Offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
Donation matching. Give back? Give more! We match qualifying charitable donations annually.
Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
Travel perks. We believe that travel is employee development, so we provide discounts and more.
Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
Health benefits. We offer great coverage and competitive premiums.
Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Major Responsibilities

Overseeing the technical implementation and delivery of integrations with suppliers and reservation systems
Liaise with systems and suppliers to collect API specs, review specifications and recommend integration approaches to the product and engineering teams.
Collaborate closely with R&D teams, representing the voice of Connectivity in development projects
Understand and communicate the Viator API specifications to all internal and external stakeholders and assist with any technical questions.
Provide mentorship to team members and take proactive ownership of integration processes and methodologies.
Own and manage the lifecycle of Salesforce cases for API integrations and establish tracking best practices.
Lead end-to-end API integration testing for new partners, while proactively contributing to the design and optimization of internal testing and monitoring tools.
Inform and update all senior stakeholders on integration projects.
Monitor API transactions to ensure smooth operation.
Help identify operational issues and escalate as necessary.

Desired Skills and Experience

Personal Qualities

Excellent communicator (written, in person and on conference calls)
Flexible and collaborative
Analytical skills
Excellent attention to detail
Focused on results
Friendly and approachable
Creative thinker
Time management

Skills and Experience

5+ years IT support, operations or account management preferably with web services or similar B2B technical environment exposure.
Proven technical competence in working with APIs
Strong stakeholder management skills with the ability to influence relationships
Skilled in communicating with appropriate levels of detail to different audiences (both verbal and written)
Proven ability to facilitate discussions in person as well as via conference calls
Experience working in multi-channel, complex business environments
Strong time-management skills and ability to prioritize
Ability to collaborate with a global team, across multiple time zones

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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Lead Supplier API Account Manager (Viator)