Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

We are looking for a highly motivated and analytical Strategic Finance Senior Manager to support Zocdoc’s paid and brand marketing teams. In this role, you will partner with marketing and marketing analytics leadership to drive growth and improve investment efficiency through advanced analytics and actionable insights. This role offers an exciting opportunity to shape the strategic decision-making process of the company and play a pivotal role in driving financial performance and the long-term success of Zocdoc.

You’ll enjoy this role if you…

Are energized by using data and advanced analytics to understand growth drivers and influence investment decisions
Are collaborative and build strong relationships at all levels of an organization
Are passionate about marketing and enjoy analyzing and optimizing the drivers of growth for an organization
Are action oriented and like tackling new challenges without a preexisting roadmap
Are adaptable and comfortable navigating change in a fast-paced, evolving environment

Your day to day is…

Leading strategic finance support for Zocdoc’s performance and brand marketing teams by owning forecasting, reporting, modeling, and business case development
Partnering closely with marketing and marketing analytics to establish frameworks/benchmarks for measuring and scaling investments, pressure testing attribution and incrementality, and translating performance into actionable recommendations
Driving accountability and efficiency across marketing investments by tracking performance against targets, identifying risks and opportunities, challenging assumptions and investment roadmaps, and supporting tradeoff decisions to optimize ROI and marginal returns
Partnering with marketing and marketing analytics leadership to support strategic planning processes, helping to prioritize initiatives, evaluate investment decisions, and ensure alignment with company growth and profitability goals
Building financial models and business cases to evaluate strategic initiatives, including new channel launches, creative investments, and market expansion opportunities
Developing and maintaining driver-based financial forecasts for revenue, marketing spend, and key performance metrics, ensuring models are accurate, scalable, and decision-useful
Monitoring performance against forecasts and targets, proactively identifying variances and translating insights into clear recommendations for stakeholders
Preparing materials for senior leadership that synthesize complex analyses into clear, actionable insights
Supporting ad hoc analyses and cross-functional projects to inform key business decisions and strategic initiatives
Improving financial processes, tools, and reporting to enhance efficiency, scalability, and clarity of insights

You’ll be successful in this role if you have…

8+ years of total experience in a highly analytical role such as strategic finance, FP&A, analytics, investment banking, private equity, or consulting
5+ years of experience in strategic finance, analytics, or an otherwise comparable role in a fast-paced environment
Experience partnering with marketing, growth, and/or marketing analytics teams to evaluate channel performance, inform roadmap and investment decisions, and operate in test-and-learn environments
A strong understanding of marketing and growth metrics (e.g., CAC, LTV, ROAS), with the ability to assess performance in contexts with imperfect attribution and evolving measurement frameworks
Advanced proficiency in Excel and modeling best practices as well as strong analytical skills; experience with BI tools (e.g., Looker, Tableau) is a plus
A strategic mindset with exceptional problem-solving skills and the ability to manage through ambiguity
Excellent communication and presentation skills, with the ability to distill complex financial concepts into clear and actionable insights for diverse audiences
Strong influencing and collaboration skills, with the ability to work effectively across functions and levels of the organization
Experience in technology, healthcare, and/or consumer marketplaces (a plus)

Benefits:

Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$175,000—$215,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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Strategic Finance Senior Manager (Growth & Marketing)