SWOT Hospitality is looking to recruit

Guest Relations Manager

for an exciting new project in Milos

About the role:

Serve as the primary point of contact for guests, delivering exceptional service and creating memorable experiences tailored to individual preferences.
Develop and implement guest relations strategies that foster loyalty and enhance satisfaction, leveraging guest feedback and engagement metrics to improve services.
Build and maintain relationships with guests, ensuring personalized interactions and timely responses to inquiries and concerns.
Collaborate with all departments to ensure seamless communication and delivery of services that meet the hotel's high standards.
Conduct regular evaluations of guest experiences and address any challenges promptly and efficiently, ensuring that all guests feel valued and heard.
Oversee the welcome and farewell of guests, creating a warm, inviting atmosphere that enhances their overall stay.
Lead and train the guest relations team, instilling a culture of service excellence that aligns with the vision of the new project.
Stay updated with the latest service trends and hospitality innovations to implement best practices within the new establishment.

Requirements

Demonstrated experience in a guest relations or equivalent role, ideally within the luxury or boutique hotel sector.
Strong understanding of the hospitality market, particularly in Greece or the surrounding region.
Excellent interpersonal and communication skills, capable of building rapport with a diverse clientele.
Proactive and self-motivated, with a results-oriented mindset and a passion for exceptional service delivery.
Ability to work collaboratively within a team and across departments to achieve common goals.
Flexibility and adaptability to thrive in a dynamic, fast-paced environment while managing multiple tasks.
Commitment to continuous improvement and a strong desire to meet and exceed guest expectations.

Benefits

why SWOT…

We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
We will give you the opportunity to work with the best practitioners from Greek hospitality market.
We offer stability and career prospects in a transparent working environment.
We work with the best professionals in the tourism industry.

Guest Relations Manager in a new project in Milos