Profound is on a mission to help companies understand and control their AI presence. We build AI agents for marketers, scaled from Seed to Series C in 15 months, and now count roughly 10% of the Fortune 500 among our customers. The pace we have set is the floor, not the ceiling. As a GTM Engineer on the Post-Sales team, you will build the infrastructure that powers how we retain and grow our customer base. Part systems architect and part customer intelligence platform, you will turn data from across the customer lifecycle into automated workflows that give engagement managers and account managers real leverage. Your work will directly shape how our Customer Success function scales.

What you’ll do

Build automated customer health scoring across the full book of business, synthesizing product usage, support signals, and engagement data into a single, reliable picture of each account
Design expansion signal detection for account managers that automatically surfaces accounts ready to grow, flagging patterns in usage, seat activity, and engagement that typically precede an upsell conversation
Automate recurring touchpoints across the customer lifecycle, including onboarding checklists, usage review summaries, and adoption nudges, so engagement managers can focus on the work that requires a human
Build renewal risk scoring that surfaces at-risk accounts 60 or more days before their renewal date, giving the team the time and context to intervene effectively
Generate business review materials automatically by pulling usage metrics, ROI data, and AI use case recommendations from multiple internal sources into a format teams can present immediately
Analyze call recordings and transcripts to identify AI use cases that map to each customer’s business, then automate the process of building and deploying those use cases at scale
Build routing logic for assigning new customers to the right team member at handoff, accounting for current workload, open renewals, domain expertise, and timezone alignment
Manufacture tools rather than operate them, building systems the post-sales team can run independently

Who you are

High-agency builder who can identify a problem in the customer lifecycle, scope a solution, and ship it without being closely managed
Technically fluent in Python or JavaScript, comfortable building data pipelines, integrating APIs, and working across tools like Gong, Salesforce, and n8n
AI-native thinker who defaults to automation and regularly experiments with agents, LLM APIs, and workflow frameworks
Pragmatic about build versus buy, knowing when to leverage existing infrastructure rather than rebuild it
Experience with post-sales, customer success, or account management operations
Comfortable reasoning about data at a statistical level; building signal detection and predictive models, not just moving records between systems
Familiar with tools like Gainsight, Gong, Salesforce, Dust, or similar customer-facing platforms
Systems thinker who sees how data moves through the customer lifecycle and builds with that full picture in mind
Comfortable operating in ambiguity and structuring your own roadmap

Location

This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $130,000 to $200,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.

GTM Engineer, Post-Sales