Profound is on a mission to help companies understand and control their AI presence. We are hiring a Technical Operations Engineer to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You will work directly with our Engineering and Operations team to transform reactive IT support into proactive, automated systems that scale with our rapid growth.

This role is ideal for someone who sees IT operations as a strategic enabler of engineering velocity rather than just a support function. You will be based in our Union Square office, collaborating closely with colleagues in person and remotely across San Francisco, London, and Buenos Aires.

What you’ll do

Triage and resolve technical issues with a focus on automation and continuous improvement
Manage and troubleshoot macOS devices and development environments at scale
Trace root causes across complex, multi-system failures, including Google Workspace, MDM, and AWS
Build runbooks, troubleshooting guides, and documentation that elevate team capabilities
Identify patterns in recurring issues and implement systematic fixes
Analyze downstream impacts before making changes and understand the blast radius of identity and access management decisions
Lead projects that address operational pain points such as device provisioning, access control, and compliance automation
Design self-service solutions that empower engineers to move faster
Translate technical issues for stakeholders across Engineering, People Ops, and Finance
Partner with security to implement and maintain compliance controls
Support rapid hiring by streamlining onboarding and provisioning processes
Mentor future IT team members on troubleshooting methodology and systems thinking

Who you are

2 or more years of experience in IT operations or technical support, ideally supporting engineering teams in high-growth SaaS or AI companies
Systems thinker who naturally traces dependencies and asks why something broke, not just how to fix it
Strong incident management skills including triage, root-cause analysis, and pattern recognition
Experience with identity management, single sign-on, and access control with Okta
Clear communicator who can explain complex technical issues to both engineers and non-technical stakeholders
Self-directed with strong judgment on when to escalate versus resolve independently
Expert troubleshooting across the Apple ecosystem, including MDM tools such as Mosyle
Advanced Google Workspace administration, including SAML or OIDC, lifecycle automation, and SCIM
Multi-cloud support experience with AWS as primary and familiarity with GCP or Azure
Network troubleshooting experience including DNS, VPNs, and routing
Scripting and automation skills using Python, TypeScript, or Bash for repetitive tasks and integrations
Experience with infrastructure as code and configuration management
Strong technical judgment and good taste across both software and hardware
Motivated by building the operational foundation for a company defining a new category
Comfortable with autonomy as an early technical operations hire and excited to shape how systems scale

Location

This is an on-site role based in our Union Square, NYC or SoMa, San Francisco office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $130,000 to $170,000. Comp can vary by location. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.