R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Role Name : Program Manager – L&D

Reports into : Program Leader – L&D

Management Level : 6I

Location: Tikri

Shift : 11am – 8pm

Mode : Hybrid

Role Summary

The Program Manager – Learning & Development would design, develop, deploy, and manage end – to – end learning programs aligned with business priorities. This role requires a strong blend of facilitation expertise, instructional design capability, program governance, and business solutioning. The incumbent will act as a strategic partner to stakeholders, translating business challenges into impactful learning and capability solutions.

Key Responsibilities

Learning Strategy and Business Solutioning

Partner with business leaders to diagnose capability gaps and performance challenges
Translate business problems into scalable learning solutions (learning journeys, blended programs, interventions etc.)
Design customized, outcome-driven learning solutions aligned to organizational strategy
Act as a consultant to the business, recommending learning or non-learning interventions where relevant.

Program Design & Content Development

Lead end to end design of learning programs (ILTs, VILTs, blended, digital, self-paced)
Create or curate high-quality learning content, including, facilitation presentation, facilitator guides, participants workbooks, case studies, simulations, role plays, digital learning assets (videos, microlearning, assessments)
Ensure instructional design principles are applied (adult learning principles, experiential learning, behavior change focus).

Facilitation & Delivery Excellence

Facilitate learning programs for professional/behavioral and managerial development.
Drive high levels of learning engagement through experiential, discussion-led facilitation.
Coach internal facilitators and enable faculty readiness when required
Continuously refine facilitation approaches based on participant feedback and business needs.

Program Deployment & End-to-End Management

Own the entire program lifecycle: Needs analysis, design & deployment, pilot and rollout, measurement and optimization
Building communication and marketing materials related to program implementation.
Manage multiple learning programs simultaneously with strong governance and execution rigor.
Coordinate with internal teams (HRBPs, SMEs, business leaders) and external vendors/partners.
Ensure timely delivery, quality standards and cost optimization.

Stakeholder & Vendor Management

Build strong relationships with senior stakeholders and HR partners
Present learning proposals, progress updates, and impact reports to leadership
Manage external vendors, facilitators and content partners for delivery and development
Ensure alignment between stakeholders, vendors and internal teams.

Measurement, Impact & Continuous Improvement

Define success metrics aligned to business outcomes (behavior change, performance improvement)
Measure program effectiveness using feedback assessments and impact evaluation frameworks.
Use insights and data to continuously enhance learning solutions
Document best practices and create reusable learning frameworks.

Key Skills & Competencies

Technical/Functional Skills

Strong expertise in –

Facilitation (in person & virtual)

Instructional design & content development
Program & Project management

Experience in deploying:

Professional and managerial development programs
Large scale learning interventions and long-tenured learning programs
Familiarity with Workday/LMS/LXP platforms and digital learning ecosystems
Ability to create compelling learning narratives and solutioning proposals.

Behavioral competencies

Business acumen and consultative mindset
Strong stakeholder influencing skills
Excellent communication and presentation skills
High ownership, accountability, and execution discipline
Ability to work in ambiguity and manage multiple priorities
Creative problem solving and solution orientation

Education & Experience

Post Graduate qualification in HR, Organizational Development, Learning & Development, Psychology, or related fields preferred.
6 – 10 years of experience in Learning & Development with:
- Significant experience in program management
- Solid facilitation experience
- Proven exposure to solutioning for business problems
Experience in corporate, consulting, or large-scale organizational learning environments is an advantage.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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Program Manager - HR