Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Account Operations Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Account Operations Specialist I

Summary

Entry‑level role focused on foundational account support, vehicle readiness, and learning auction processes and systems.

Minimum Qualifications

High School Diploma or GED
Generally less than 2 years of related experience
Valid driver’s license and safe driving record
Basic proficiency with Microsoft Office (Outlook, Excel)
Strong communication and teamwork skills

Key Responsibilities

Support vehicle sale preparation and lineup accuracy
Assist with monitoring reconditioning processes
Perform basic audits of condition reports and images
Partner with internal teams to support client needs

Preferred Qualifications

Prior experience in automotive, logistics, or transportation environments
Basic auto body or reconditioning knowledge

Account Operations Specialist II

Summary

Intermediate role with increased accountability for account execution, vehicle quality, and client communication.

Minimum Qualifications

High School Diploma or GED
2–3 years of related experience
Valid driver’s license and safe driving record
Strong written and verbal communication skills

Key Responsibilities

All responsibilities of the Specialist I plus:
Manage assigned account activities and client communications
Review and approve vehicle repair and reconditioning recommendations
Coordinate vehicle movement and readiness across departments
Partner with sales teams to ensure a unified client experience

Preferred Qualifications

Experience working directly with commercial or dealer clients
Knowledge of auction operations and reconditioning workflows

Senior Account Operations Specialist

Summary

Advanced individual contributor role supporting complex, high‑volume, or high‑touch accounts.

Minimum Qualifications

High School Diploma or GED
5+ years of experience, with a minimum of 5 years in the automotive industry
Valid driver’s license and safe driving record
Prior vehicle reconditioning or auto body experience
Advanced knowledge of condition reports, inspections, and reconditioning standards

Key Responsibilities

All responsibilities of the Specialist I & II plus:
Manage complex client accounts and intricate SLAs
Lead audits of condition reports, imaging, and announcements
Coordinate redemptions and ensure compliance with PII policies
Serve as an advisor to less senior team members

Preferred Qualifications

Proven analytical skills and ability to prioritize in fast‑paced environments
Strong cross‑functional partnership skills

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Account Operations Specialist- Level I, II & Senior