About the role:

At Accompany Health, we’re reimagining primary care for people with complex health and social needs. As a Health Advocate, you serve as the hands, eyes, and ears of our care team—building trust with patients, supporting virtual clinicians, and helping patients advance their care plans.

You’ll visit patients in their homes to facilitate video visits, take vitals, complete screenings, deliver test kits, and follow up on care plan items. You’ll collaborate with an interdisciplinary team of physicians, nurses, behavioral health clinicians, and community health workers to help patients live healthier, more connected lives.

About the role:

At Accompany Health, we’re reimagining primary care for people with complex health and social needs. As a Health Advocate, you serve as the hands, eyes, and ears of our care team—building trust with patients, supporting virtual clinicians, and helping patients advance their care plans.

You’ll visit patients in their homes to facilitate video visits, take vitals, complete screenings, deliver test kits, and follow up on care plan items. You’ll collaborate with an interdisciplinary team of physicians, nurses, behavioral health clinicians, and community health workers to help patients live healthier, more connected lives.

Responsibilities will include:

Build trusted relationships: Proactively in engage with patients’ to build trust and provide support to hard to reach and highest needs patients so they stay healthier, longer, at home
Facilitate virtual visits: Set up, support, virtually troubleshoot and/or conduct virtual visits with primary care or behavioral health clinicians, ensuring smooth technology use and readiness
Conduct in-home assessments: Record vital signs (BP, pulse, weight, O₂ sat) and provide clear and detailed observations on home environment ,functional status and administering screenings (PHQ-9, GAD-7, PCL-5, AUDIT, DAST, CIWA, COWS)
Support behavioral health visits: Partner with clinicians during medical and BH visits by collecting vitals and administering screenings (PHQ-9, GAD-7, PCL-5, AUDIT, DAST, CIWA, COWS)
Navigate social needs and insurance benefits: Identify and document social needs (food, housing, transportation, safety) and navigate patients through social resources and insurance benefits
Support care plan adherence: Reinforce education, coach on medication adherence and healthy behaviors, and track progress toward goals
Health Coaching: Support patients with setting goals , tracking behaviors and supporting through barriers that prevent patients from hitting their goals
Coordinate care logistics: Follow up on referrals, scheduling appointments, and tests; manage delivery or pickup of home testing kits or devices
Deliver and support in-home services: Deliver supplies and equipment following AH internal procedures
Document and communicate effectively: Maintain accurate EHR documentation and consistent updates to the care team
Visit Accompaniment: Accompany patients to clinical visits for support with preventative screening and gap closures
Performs other duties as assigned

What makes you a fit for the team:

Eager to collaborate with a mission-driven, compassionate team that’s transforming care for those who need it most
Driven to make a real impact—helping patients close care gaps and avoid unnecessary hospitalizations and stay healthier at home
Thrives in a fast-paced environment and able to adapt and contribute to continuous improvement
Comfortably manages high volumes of work, can multitask, is organized and can adapt quickly as priorities shift
Fluent in technology and excited to incorporate new technology and systems into daily practice
Adaptable and flexible, embracing evolving systems and technology-driven workflow enhancements
Demonstrates strong growth mindset, including the willingness to unlearn prior workflows and embrace new approaches
Exhibits calm even in ambiguous or rapidly changing situations
Passionate about interdisciplinary collaboration with advanced practice clinicians, nurses, behavioral health clinicians, pharmacists, and urgent care providers
Displays trust in the organization’s mission, values, and direction, and contributes positively to a culture of shared purpose

Desired skills and experience:

Required

Experience in a patient-facing role (e.g., Medical Assistant, Community Health Worker, Health Coach, EMT)
Comfortable working in patients’ homes and communities independently, including with medically or socially complex populations
Strong interpersonal skills—able to quickly build rapport and communicate clearly with patients and clinicians
Basic clinical and technology proficiency (e.g., vital sign collection, using mobile apps, supporting video calls)
Valid unrestricted driver's license and access to an insured vehicle for daily use
The assigned geographic area (subject to change) may include locations requiring variable drive times; however visit and travel times will be scheduled to fit within the standard workday

Preferred

Medical Assistant (CMA) or Community Health Worker (CHW) certification, or 2+ years experience in a healthcare setting
Experience with value-based care, home-based care, or virtual primary care models
Bilingual or multilingual fluency in Spanish or Arabic is a strong plus; additional fluency in other commonly spoken U.S. languages (e.g., Chinese, French, Russian, Tagalog & Vietnamese) are also a plus

#LI-Hybrid

#LI-JL1

Health Advocate - Lowell, MA