Job Requisition ID #

26WD97737

Role Overview

The Renewal Representative, Account Based is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes. They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution.

Key Responsibilities

Execute End to End Renewal Motions
Independently own and execute full renewal workflows across assigned Regional Accounts
Close Renewals
Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance
Drive and Close Seat Expansions
Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches
Monitor Auto Renewal Status
Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment
Customer Procurement Interaction
Work directly with customer procurement teams to ensure renewal execution and accuracy
Provide mentorship to less experienced colleagues as appropriate

Skills & Competencies

Organizational & Time Management: Optimizes workflows to manage high volume renewals efficiently with minimal oversight
Customer First Mindset: Proactively identifies customer needs and drives retention outcomes
Advanced Communication: Applies creative communication techniques to influence renewal decisions
Advanced Negotiation: Uses creative and structured approaches to secure renewals
CRM & Data Proficiency: Optimizes CRM usage, analyzes renewal data, and automates workflows to improve efficiency
ATU (Account Team Unit) Collaboration
Expansion Qualification: Engage Account Executives (AEs) on larger cross sell or expansion opportunities using creative approaches
Customer Success Alignment: Support collaboration with Customer Success Managers (CSMs) to identify retention and adoption strategies
Partner Engagement: Provide light touch support to partners for partner owned accounts
Insights Sharing: Share churn risks, renewal blockers, and missed upsell signals across teams and regions
Feedback Loop: Provide structured feedback on product experience and packaging based on customer interactions

Required Qualifications

2–4 years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environment
Fluency in English + Portuguese
Demonstrated ability to independently manage high volume renewal cycles
Strong communication and negotiation skills with the ability to influence customer outcomes
Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
Strong organizational skills and ability to prioritize across multiple renewal motions
Experience engaging customer procurement or commercial teams

Preferred Qualifications

Experience working in subscription or recurring revenue business models
Proven experience identifying churn risks and upsell signals using data or customer insights
Familiarity with partner assisted or partner led renewal motions
Experience mentoring or supporting more junior sales or renewal representatives
Experience providing product or packaging feedback to internal stakeholders
Comfort working across cross regional or matrixed sales organizations

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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Account Based Renewals Representative, Portugal