Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

We are looking for a CSR Controls Jr

What are you going to do?

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

How will you do it?

Order Processing

Order input in SAP (different order types)
Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)

Backorder monitoring and order management

Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
Maintenance of planned shipping days (delays, customer requests, etc)
Handle customer order cancellations (DOA)
Monitor call-off orders

Enquiry handling

Handle customer questions on deliveries, delays, problems, etc.
Follow-up on pending basic quotes
Coordinate approach with Inside/outside sales representative

Customer care

Handle customer questions effectively and in a service-oriented manner
Follow up on actions requested in sales representatives call reports
Inform customers about changed delivery times and equivalent products

Filing & miscellaneous

Case management in Salesforce
Keep customer details and price agreements up-to-date.
Collect, share and document leads, projects, competitor details

What are we looking for?

-Fluent in English (conversational)

-Customer-oriented experience with a focus on details

- PC skills – MS office

-Communication and interpersonal skills

-Problem-solving

-SAP (desirable)

What do we offer?

Comprehensive benefits package.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Commitment to work-life balance and employee well-being.
Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.