Job Description:

Business Overview

The Rakuten Insurance Group continues to grow steadily, aiming to become the next pillar of Rakuten's FinTech business, following Rakuten Card, Rakuten Bank, and Rakuten Securities.

Rakuten Life Insurance is one of the core businesses within the Rakuten Insurance Group.
It offers a variety of insurance products, including simple term and whole life insurance, medical insurance, cancer insurance, dementia insurance, comprehensive insurance for younger generations, and group credit life insurance for housing loans.

The company provides multiple proposal channels, such as face-to-face agency channels operating nationwide and internet channels that leverage the extensive Rakuten membership base.

As a familiar and approachable life insurance company, and as an innovative life insurance provider utilizing the technological expertise of the Rakuten Group, Rakuten Life Insurance aims to deliver groundbreaking insurance solutions.

Examples of Initiatives:

- Launch of Rakuten Points rewards for policyholders: Link

- Digital transformation of insurance underwriting operations using AI: Link

Department Overview

We are building the infrastructure for Rakuten Life Insurance's services.

This is a crucial position that supports the foundation of Rakuten Life Insurance, using new technologies to prepare the necessary environment for applications to run, creating an environment where business divisions can work more easily, and improving Rakuten Life Insurance's services.

We will support the Infrastructure of Rakuten Life Insurance.

You will handle daily system operations for applications tightly integrated with insurance business processes, while collaborating with development teams across the Information Systems Division to gain a broad view of the company’s systems.

Attractive Points

- AI-Driven Innovation: Leverage Rakuten Group's strong AI drive to implement innovative proposals with cutting-edge AI technology.

- Strategic Influence: Our compact financial organization offers a unique opportunity to work closely with management strategy, directly linking IT strategy to company growth.

- Broad Impact & Growth: Our size ensures ample chances to take on diverse responsibilities and projects, fostering extensive professional growth.

Position:

Why We Hire

To strengthen the organization with the aim of promoting in-house operations and improving quality

Position Details

You will primarily be responsible for serving as the Group Leader of the Operations Group at a Rakuten Group insurance company.

Group Management

You will oversee and manage the following teams within the operations group:

- Help Desk/Account Team

(Handling inquiries from business departments, access and privilege management, PC setup and provisioning, etc.)

- Release Management Team

(Planning and coordinating releases to production and other environments, etc.)

- Operations Team

(Batch and job management, release execution, incident response, and other production environment maintenance tasks)

- Data Processing Team

(Data extraction and update operations in the production environment)

Continuous Improvement and Issue Resolution

- Drive continuous improvement of team performance and operations by applying the PDCA cycle in daily activities.

Work Environment

System Infrastructure Department Total: 40

Employees: 14

Contractors: 26

The System Infrastructure Department consists of three groups: the Infrastructure Construction Group, the Operations Group, and the Network Management Group. You are slated to be assigned to System Operation Group.

Mostly career professional

Oracle, SQL Server, MySQL
Windows Server, Linux Server

Mandatory Qualifications:

- At least 5 years of experience in system operations and maintenance

- At least 5 years of experience in upstream phases of operations, including operations requirements definition, design, and implementation

- At least 5 years of experience in team or people management

- At least 5 years of experience as an in-house system engineer (internal IT)

Desired Qualifications:

- Experience in help desk and account support, including user inquiries and access management

- Development experience, with a solid understanding of SQL and related technologies

- Experience planning and driving production releases, including coordination and execution

- Work experience in a financial institution (e.g., banking, insurance, or securities)

Others Information:

Additional information on Location

NBF Shinagawa Tower

Additional information on Secondment

Seconded to Rakuten Life Insurance Co., Ltd. after joining Rakuten Group, Inc.

#engineer #director #projectmanager #fintechgroup #RakutenLifeInsurance

Languages:

Japanese (Overall - 3 - Advanced)

Infra Operation Group Manager - System Infrastructure Department, Information Systems Division, Rakuten Life Insurance Co., Ltd.