Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About the Role

Attentive is seeking a Senior Technical Product Manager to lead high-impact internal product initiatives for Enterprise Technology, Security (IT, Business Systems, and Security teams).

This person will own the definition, prioritization, and delivery of products and workflows that reduce manual work, improve employee experience, strengthen security, and help internal teams operate at scale. This is not an engineering role, but it does require strong technical judgment, systems thinking, and the ability to partner deeply with engineers, security leaders, IT teams, and business stakeholders.

You will turn ambiguous internal problems into clear product strategies, scoped milestones, measurable outcomes, and durable operating models.

What You’ll Accomplish

Own Internal Product Strategy

Identify high-value opportunities across the business where better systems, automation, AI workflows, or process design can materially improve the business.
Clearly articulate user problems, business impact, risks, and solution options.
Build roadmaps that balance speed, security, scalability, employee experience, and operational cost.

Drive Cross-Functional Execution

Lead multi-team initiatives from discovery through delivery, adoption, and measurement.
Break complex work into clear milestones, dependencies, owners, and decision points.
Partner with Engineering, Security, IT, Business Systems, Legal, Finance, Revenue, Support, and other internal teams to drive alignment and execution.
Communicate progress, risks, tradeoffs, and decisions clearly to working teams and senior leadership.

Shape Automation and AI-First Workflows

Partner with technical teams to identify workflows that can be simplified, automated, or replaced with AI-enabled systems.
Define requirements, success metrics, guardrails, and adoption plans for automation and internal tooling.
Ensure solutions are measurable, reliable, secure, and usable by the teams they support.
Bring expert perspective to ensure internal sources of business intelligence (e.g., Snowflake data, SaaS platform context) are structured, mapped, and have a clear semantic layer to be reliably consumed by LLMs and AI Agents.

Improve How Work Gets Done

Use process as a tool to create clarity, not as process for its own sake.
Build lightweight mechanisms that help teams make better decisions, reduce ambiguity, and move faster with quality.
Simplify complex technical and operational systems into understandable product experiences.

Lead Through Influence

- Serve as a trusted partner to peer team leaders across Enterprise Technology, Security, IT, Engineering, and Business Systems.
- Guide debates toward clear decisions, then communicate and support those decisions.
- Coach teams on strong product thinking, customer empathy, risk management, and outcome-based execution.

Your Expertise

5+ years of experience in technical product management, technical program management, internal tools, enterprise technology, security, IT, business systems, or a related domain.
A strong track record leading complex, cross-functional initiatives with technical, operational, and business stakeholders.
Experience translating ambiguous internal needs into clear product requirements, roadmaps, milestones, and measurable outcomes.
Strong technical judgment across systems, workflows, data, security, integrations, automation, or enterprise platforms, with specific experience translating complex business intelligence data into reliable, AI-ready context.
Comfort making tradeoffs across business impact, user experience, security risk, operational complexity, and implementation effort.
Excellent written and verbal communication skills, including the ability to make complex topics clear for executives and working teams.
A bias toward simplifying work, eliminating manual effort, and measuring impact.

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

The US base salary range for this full-time position is $150,000 - $209,000 annually + equity + benefits
Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Senior Technical Product Manager, Enterprise Technology & Security