Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Job summary

This is an L&D Operations role; you will work within the Global Talent Management & Inclusion Team (GTMI) supporting both the Learning and Development and Talent Management teams. Strong candidates will be enthusiastic, dedicated, and focused on strategic development and delivery of Rakuten’s learning and development programs. The candidate will be a highly motivated professional with demonstrated organizational and communication skills. This will be a 6-month fixed term contract working hybrid from our Frederick Place, Brighton location.

The candidate should be extremely proactive, responsible, detail-oriented, and demonstrate a high-level of initiative. Additionally, the candidate must be able to grow positive working relationships with partners and colleagues across all geographical regions. The candidate must be flexible and possess outstanding intuition and decision-making skills.

Roles & Responsibilities

Operational

Optimism University’s regional point person for the use of the Learning Management System (LMS), Absorb
Provide Tier 2 global support for LMS and training enquiries alongside acting as point of contact for Tier 1 Zendesk Support
Assist in the creation of reports that outline trends in learning and YTD metrics
Support in the administration of external learning platform Udemy
Assist in the support of business unit specific requests in relation to the LMS
Assist the wider Operations team with ad-hoc requests and projects
Ensuring global SOP’s and FAQ’s are kept up to date

Training Coordination

Support Programme Managers in the coordination and administration of global programmes
Creating, editing, and maintaining global courses on the LMS, Absorb
Administering pre-work and post-work when necessary
Manage the DiSC and EPIC platform for administration of global assessments
In partnership with Programme Managers, work with platforms such as Powtoon and Articulate to create training material

Communications & Marketing

Work with global Corporate Communications teams to send out Spotlight Courses, Quarterly Newsletters, and any ad-hoc marketing requirements
Work with the internal team to effectively market programmes

Minimum Requirements

Technical /functional expertise

Strong MS Office knowledge, ideally within MS Excel

Desired Requirements

Experience managing and executing on coordination of different learning and development programs
Strong organizational, written and verbal skills
Ability to prioritize tasks and projects with little guidance
Experience managing and executing on coordination of different learning and development programs
Strong organizational, written and verbal skills
Ability to prioritize tasks and projects with little guidance
Ability to build partnerships with key stakeholders
Ability to work well with others globally and support different time zones in a timely manner
A can-do attitude and a willingness to pitch in
Experience working with an LMS is beneficial but not required

Personal effectiveness

Self initiating and time management
Excellent written and verbal communication
Organised, attention to detail
Proactive, collaborative
Open to change, is flexible in an evolving environment

Results focus

Attention to detail
Strong problem-solving skills, initiative and sense of urgency
Support in building a trusting and respectful culture

Teamwork

A team player that can integrate and collaborate with all stakeholders
Working within a confidential environment

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Learning and Development Operations Coordinator