AYANA Hospitality is looking to hire a Guest Recognition Manager for their AYANA property located in Bali. The candidate will be responsible for ensuring that guests have an unforgettable experience during their stay. The ideal candidate has a passion for hospitality and is committed to providing exceptional service to guests.

The AYANA property in Bali is one of the most sought-after destinations in the hospitality industry. The property offers guests a unique experience that combines luxury, elegance, and nature. As a Guest Recognition Manager, you will play a critical role in ensuring that guests have a memorable experience during their stay.

Responsibilities

Greet guests upon arrival and assist with check-in process
Liaise with other departments to ensure guests’ needs are met
Maintain records of guest preferences and requirements
Coordinate with Housekeeping and Engineering to ensure rooms are clean and well-maintained
Resolve guest complaints and concerns in a timely and professional manner
Communicate with guests throughout their stay to ensure satisfaction
Assist with special requests and arrangements for guests

Requirements

Minimum of 3 years experience in the same position in a large luxury resort.
Bachelor Degree in Hospitality or other relevant fields
Prior experience in the hospitality industry
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Customer-focused mindset
Ability to work independently or as part of a team
Attention to detail
Fluent in English and an additional language is desirable

Guest Recognition Manager (Convention) - AYANA Bali