Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT 8pm to 5am PH time, with flexibility to adjust shifts when required.. This means the successful candidate is expected to report to GM Philippines office when there are meaningful engagements such as trainings, townhalls and executive visits

The Role

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

Global Sales Reporting is GM’s gold source for our dealer network, dealer contracting, vehicle delivery & sales, and vehicle inventory.

Our team owns the systems that…

Manages our dealer distribution network – Locations, their investors, floor planning, etc.
Stores our dealer sales & service agreement – what vehicles dealers can/cannot sell and service
Communicates global sales counting – GM, our competitors, Joint Ventures, others…
Supports internal and external delivery & stock performance reporting – Information used within GM, sent to government entities (i.e. Securities Exchange Commission), our investors
Maintains vehicle information – VINs, sales history
Manages key analytic reporting tools
Entry point for our customer’s data

What You’ll Do

Provide world-class support for the Global Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functions
Develop a deep understanding of the business via documentation, training, and workshops to understand business and IT partner objectives, pain-points, and opportunities, and translating them into world class processes and technology enablers
Support communication to our business users
Develop and present training materials to a global audience
Develop standardized reporting tools and dashboards to enhance the customer experience
Understand business requirements and acceptance criteria to perform a logical test to prove the functionality
Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testing.
Create a comprehensive test plan to test all developed requirements in a sprint and to build on for an E2E test plan
Provide and maintain clear status in reporting during UAT for responsibility, escalation, and execution
Prepare and maintain validation evidence of test status through screen shots and test case progression
Collaborate across workstreams to implement data standards and process improvements leveraging digital solutions
Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global transformation activities that impact the results of the company
Update and maintain operations process, desk procedures and other documentation
Collaborate globally and cross-functionally with various partners across different business functions to understand business processes
Develop user stories to document business requirements, prepare user acceptance test plans, and support technology deployments
Support IT counterparts with break-fix activities and other necessary maintenance

Your Skills & Abilities (Required Qualifications)

A Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT or related field
5+ years of relevant work experience in business and process transformation, consulting, and project management
Demonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvements
Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results
Detail oriented, with strong business acumen, and experience in evaluating financial measurements and project results
Internal controls experience and knowledge is preferable.
Experience with Agile / Scrum framework is preferable.
Working level knowledge of Power BI, Power Automate and KNIME .
Experience in managing end-to-end test cycles
Experience with maintaining data pipelines through ETL and other data gathering, inspecting, cleansing, transforming, and modeling/diagramming techniques.
Experience in developing training manuals and conducting training is preferable.
Affinity with technology and/or familiarity with analytics tools and techniques
Highly motivated and willing to learn and take on new challenges
Excellent written and verbal communication skills
Highly proficient in Microsoft Office applications

What Will Give You A Competitive Edge (Preferred Qualifications)

Affinity with technology and/or familiarity with analytics tools and ETL techniques
Highly motivated and willing to learn and take on new challenges
Familiarity and starting knowledge of A.I. tools and platforms

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

SSM Global Ops COE - Sales Support Sr. Analyst