Job Description

What is Expected of You

As the Senior AI Product Specialist Sales Operations Analyst, you serve as the analytical and operational cornerstone of Zendesk’s AI Product Specialist sales organization. This role uniquely blends sales operations expertise with deep technical and data manipulation skills to optimize AI product specialist workflows, drive pipeline accuracy, and empower data-driven sales and product strategies. You ensure that complex sales processes and product adoption metrics run with precision, facilitating strategic decisions that fuel growth, integration, and innovation across evolving business ecosystems.

Role Overview

Do you thrive at the intersection of sales operations, AI product and data-driven process creation and development? This role offers the opportunity to lead operational excellence for Zendesk’s AI Product Specialists; a role critical to scaling AI capabilities integrated into customer experience platforms. You will partner with the AI sales leadership and cross-functional functions such as GTM Operations, RevOps, Finance, Data and Engineering to seamlessly align and optimize disparate operational frameworks in dynamic and expanding organizational contexts.

This is a high-impact individual contributor role demanding mastery in CRM management, automation, analytics, and cross-functional collaboration to support sales and AI product strategies and ensure flawless operational execution in an environment shaped by continual growth and ongoing integration projects.

Key Responsibilities

Sales & AI Product Operations Enablement: Partner with sales leadership and AI product management to develop, optimize, and execute sales and product adoption workflows that support quota attainment and customer success through evolving organizational and operational landscapes.
Data & System Integrity: Ensure data accuracy and integration across Salesforce CRM and other platforms; maintain clean, reliable datasets crucial for AI specialist performance and sales pipeline reporting amid scaling environments.
Automation & Process Optimization: Build and sustain automation pipelines to streamline data synchronization, reporting, and sales notification systems, reducing manual workload and errors during periods of operational change.
Strategic Analytics, Forecasting and compensation management
Cross-Functional Collaboration: Act as a liaison between Sales Operations, AI Product Specialists, RevOps, Data Science, Engineering, and Finance to align on sales definitions, data standards, and operational priorities, facilitating harmonized execution across diverse teams and systems.
Compliance & Best Practices: Monitor adherence to sales processes, compliance standards, and governance policies related to data, compensation, and operational workflows, helping maintain integrity during periods of transition.

Qualifications

Essential Experience & Mindset

5+ years of experience blending Sales Operations and Product/AI Operations within SaaS or AI-driven environments.
Strong operational rigor with a passion for accuracy, data integrity, and process improvement in sales and product workflows, particularly in complex or rapidly evolving organizational settings.
Demonstrated ability to drive cross-functional collaboration and influence without direct authority in matrixed and multi-unit organizations.
Enthusiasm for AI technologies and their role in transforming sales and customer experience.
Highly autonomous thinker with a proactive, owner’s mentality and resilience navigating change and scale.

Technical Expertise

Proficient in Salesforce CRM and related sales acceleration tools, including CPQ and incentive models.
Familiarity with AI product ecosystems and integrating disparate systems is a strong plus.

Strategic & Interpersonal Skills

Expert at converting complex datasets into strategic insights that inform sales and product decisions across evolving organizational structures.
Effective communicator and collaborator keen on partnering across diverse teams to deliver cohesive results.
Strong organizational and project management skills to juggle multiple initiatives efficiently in dynamic settings.

#LI-LM5

The US annualized base salary range for this position is $94,000.00-$140,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Senior Sales Operations Analyst - AI Product Specialists