At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission.

Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.

The future of healthcare is being built right now. Come deliver this transformation.

What You’ll Do

Employee Lifecycle & HR Operations

Support core HR operations across onboarding, offboarding, employee changes, documentation, and employee records
Help deliver a smooth onboarding experience for new hires, including pre-start coordination, first-day logistics, documentation, and follow-up
Coordinate offboarding processes, including system updates, equipment coordination, and employee communications
Partner closely with HRBP(s) to prepare for terminations including creating confidential exit guides and prepping severance packages
Conduct exit interviews and document insights
Maintain accurate employee records in Rippling and other People systems
Draft and maintain HR documentation, process guides, templates, and employee communications
Triage and respond to employee questions and route issues appropriately when escalation is needed
Manage high-volume, process-driven HR work while maintaining accuracy and confidentiality

Payroll, Benefits & Leave Administration Support

Partner with the internal payroll team to support employee changes, data accuracy, and payroll-related questions
Provide administrative support for benefits, 401(k), PTO, leave policies, and related employee questions
Serve as a point of contact for employees and vendors, including Sparrow for leave administration
Support benefits documentation, employee communications, and recurring administrative processes
Own intake for leave and accommodation requests, triaging sensitive situations with discretion and escalating or directing cases to the appropriate resources as needed

HRIS, Systems & Process Improvement

Support reporting, audits, employee data updates, and recurring HR processes
Identify manual processes that can be improved, documented, or automated
Create and maintain trackers, checklists, templates, and workflows that help the People team operate more efficiently
Support basic people reporting, including headcount, turnover, onboarding status, offboarding status, and compliance tracking
Help clean up and improve existing processes where documentation or ownership is unclear
Leverage AI tools to automate manual processes and build workflows to improve operational efficiency

Compliance & Immigration Coordination

Support HR compliance administration across federal, state, and local employment requirements
Assist with audits, employee documentation, policy acknowledgments, and compliance tracking
Support I-9 and reverification processes, background check, employment verification, and personnel file processes
Help ensure employee records and HR processes are consistent, accurate, and well-documented

Culture & Employee Experience Support

Support employee engagement, recognition, and culture initiatives
Provide responsive, helpful support to employees while maintaining appropriate confidentiality
Drive improvements to the employee experience through better processes, clearer documentation, and consistent follow-through

What You’ll Bring

Experience & Background

3 to 5+ years of experience in People Operations, HR, HR coordination, or a related role
Experience supporting the full employee lifecycle, including onboarding, offboarding, employee changes, records, and employee questions
Experience with benefits, payroll coordination, leave administration, compliance tracking, or HR documentation
Experience working in a startup, high-growth, or fast-changing environment preferred
Experience with Rippling or another HRIS preferred
Experience supporting immigration processes or working with immigration counsel is a plus
Experience in a multi-state or global company environment is a plus

Skills & Approach

Highly organized and comfortable managing a high volume of administrative HR work
Strong attention to detail and strong follow-through
Clear, professional written communication skills
Comfortable handling sensitive employee information with discretion
Strong judgment and ability to know when to escalate
Process-oriented mindset with a desire to improve how work gets done
Comfortable working quickly while maintaining accuracy
Able to operate in ambiguity and help bring structure to recurring work
Strong employee service mindset and willingness to jump in where needed

This Role Is a Great Fit If You

Enjoy high-volume HR operations and administrative work
Like being close to the details and making sure processes run correctly
Are comfortable supporting employees, managers, vendors, and internal teams
Take ownership of your work and follow through without needing heavy oversight
Care about accuracy, documentation, compliance, and employee experience
Like improving processes, cleaning up messy workflows, and creating structure
Want to grow in a fast-paced People function

Compensation & Benefits

We believe compensation should be thoughtful and aligned with the people we hire. Your total rewards package includes meaningful equity, medical, dental, and vision coverage, unlimited PTO, and additional benefits.

Your level and compensation will be determined based on your experience and how you show up throughout the interview process. We are happy to walk candidates through how we think about leveling and compensation.

Target cash compensation for this role based on location: $125,000 to $145,000.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

People Operations Generalist