Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!

Knix is one of the fastest-growing companies in Canada, and this is an opportunity to do meaningful work while growing with a brand that empowers people everywhere.

At Knix, our stores are built on connection - with our customers, our product, and each other. We’re looking for an Assistant Store Manager who leads with people first, brings energy to the floor, and helps turn great service into strong results.

You partner closely with the Store Manager to coach the team, lead during busy moments, and create a space where customers feel comfortable, confident, and cared for - especially in the fitting room. This role is perfect for a leader who thrives in fast-paced environments and is excited to grow into full store leadership while bringing Knix’s mission to life every day.

Knix is one of the fastest-growing companies in Canada, and this is an opportunity to do meaningful work while growing with a brand that empowers people everywhere.

What's in it for you

Competitive Pay - Base Salary plus Monthly Bonus, with performance-based pay increases.

Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions

Generous Discounts on your favourite Knix products and Gratis Program

Savings and Retirement - Company GRSP Program that matches up to (3%) of your pay

Family - A Parental Leave Top-Up Program up to 80% of your salary

Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work

Career Advancement - Knix keeps growing and we love to promote from within!

About You

You are a people-first, sales-driven leader who empowers and engages teams to deliver strong business results.

You have a deep pulse on Knix customers, knowing how to attract, engage, and delight them throughout the client journey.

You are a performance-driven strategist. You thrive under the pressure of real-time KPI shifts, pivoting your team instantly to protect sales and maximize productivity during high-traffic segments.

You possess a 'go the extra mile' DNA, taking full ownership of the floor's energy and output without being asked.

You understand fitting room experience firsthand and create an environment where customers feel comfortable, confident, and cared for.

You thrive in a dynamic, fast-paced retail environment, thinking on your feet and making real-time decisions that protect service and sales.You are a clear and compelling communicator, translating strategy, goals, and corporate direction into actionable plans for your team.

You are analytical and adaptable, using insights to adjust coverage, priorities, and execution throughout the day.

You are passionate about Knix and our mission, leading with energy, resilience, and accountability through change or challenging periods

The Opportunity

Lead daily team huddles and floor execution, reinforcing sales priorities and building the leadership skills needed to independently drive results.

Coach, develop, and motivate associates through real-time feedback and hands-on floor leadership, strengthening people leadership capability in preparation for full store ownership.

Lead high-impact huddles that set a direct, performance-first tone for the day, ensuring every team member knows exactly how they contribute to the mission through their metrics.

Balance floor leadership, reporting, and sales execution to support sales planning and a strong customer experience.

Command the floor during peak segments, instilling a sense of urgency and high-energy 'bias for action' in your team to convert every opportunity into a win.

Support hiring, onboarding, and training, building experience in talent selection and development of sales-driven, customer-obsessed teams.

Contribute to store performance and target achievement, using sales, staffing, and KPI insights to make informed decisions and adjust execution throughout the day.

Takes the lead during high-traffic periods, confidently leading the floor and making real-time decisions that protect service standards.

Champion a comfortable, inclusive end-to-end client experience, modelling Knix values and setting the standard for customer-first leadership.

Translate priorities into clear, actionable direction for the team, building readiness to independently lead change and drive execution as a future Store Manager.

Qualifications

Previous experience in a retail lead or management role, supporting a similar-sized team and store volume.

Proven ability to lead, coach, and develop teams to drive business results while delivering an exceptional customer experience.

Experience recruiting, onboarding, and retaining high-performing teams, consistently meeting or exceeding store KPIs.

Strong capability to balance floor leadership, reporting, and sales execution, with exposure to sales planning and performance management.

Analytical and adaptable, using sales, staffing, and KPI insights to make real-time decisions, especially during high-traffic periods.

Alignment with Knix values, delivering a comfortable, inclusive end-to-end client experience; experience with community events is an asset.

Eligibility Requirements

Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older

Ability to lift and handle packages weighing up to 25 lbs

Ability to move efficiently through the store for long periods of time and as needed for an entire shift.

Open and flexible availability to ensure business needs are met including evenings, weekends, and holidays.

Compensation

Salary starting at $51,000.00

Compensation & Care

Transparency is at the heart of everything we do, including how we pay. The posted expected hourly rate for this role represents candidates developing new skills within the position. Increased rates represent those who are more proficient or have achieved mastery and deep institutional knowledge over time.

Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not just your shift. That’s why for permanent full-time employees, we cover 100% of the premiums for extended health and dental plans from your first day. You’ll also gain access to mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.

Beyond vacation, we provide paid sick days for full-time employees to help you recover. Store Managers and Assistant Store Managers also receive 3 Floater Days annually to help achieve a healthy work-life blend.

When your family grows, we’re there for you. Our Paid Parental Leave plan tops up salary to 80% for eligible permanent, full-time employees. We also invest in your future with a RRSP matching program for permanent full-time team members. Plus, you’ll enjoy a 50% discount on Knix products because we want you to love what you sell.

AI Disclosure Statement

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

Assistant Store Manager - Devonshire Mall