About Klarity

Tldr on us: Series B, $91M raised, 7x growth last year.

Digital Transformation gave rise to a $600B consulting Industry. AI Transformation will be 10x bigger and will be delivered through agents. We built that.

Our AI discovers how work actually happens across every team and application, Structures it into a living Context Graph, and Improves it continuously.

ServiceNow mapped 900+ processes in 9 days. DoorDash captured 3,800+ finance operations in 14 weeks. That's not a project. That's compounding intelligence.

OpenAI, Google, DoorDash, and Stripe use Klarity to transform how they transform. We shipped GPT-4 document chat within 12 hours of OpenAI's API launch.

We move fast, reward agency, and care deeply about our customers, our team, and our mission.

About the Role

Become an industry disruptor, drive exponential impact and move customers from promise → value, fast.

As an AI Value Delivery Lead, you operate like a forward-deployed expert consultant for Klarity customers and help build our AI Delivery function. You'll own the critical path from contract signature through early value realization, ensuring customers achieve their goals on Klarity… not just a successful onboarding.

This is a unique and high impact role. We're looking for:

Understanding of great operational design and familiarity with process engineering, knowing the importance of having just the right level of structure.
Ability to think abstractly and speak at all levels: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product.
Design thinking depth, change management skills and a builder mindset. A player coach who can multiply teams with your experience and make it scalable with AI.
Outcome oriented and creatively scrappy: Hypothesize, hustle and hone. Knows when to bend frameworks, creates 2 way doors, technological self starter and treats setbacks as learning opportunities.

Serving as a connective tissue between Sales, Product and Engineering, you'll turn field learnings into scalable playbooks, product improvements and customer outcomes.

Portfolio / Span of Control: ~7-10 strategic customers | $3-5M ARR ownership

What You'll Do

Accelerated value realization: Act as a strategic advisor orchestrating and executing Value Realization Onboarding Sprints that get customers to their magic milestones within 20-30 days.
Internal innovation & optimization: Continuously assess the 'what,' 'why,' and 'how,' and find ways to enhance our processes, infrastructure, and technology to increase the future scalability of post-sales & value realization.

Who You Might Be

You've worked in top-tier consulting (e.g. McKinsey, Bain, BCG) or within UX / Transformation / ops roles at enterprise scale.
You've partnered with clients or internal teams on large-scale operational initiatives and have the presence to advise VPs and C-level execs.
Bonus if you've created apps, coded, written workflows, or partnered deeply with engineering/product teams.
Six Sigma experience preferred but not required! You've experienced traditional transformation, know it doesn't need to be so difficult and you're motivated to solve it with AI.
Ideal Experience: 8+ years

What Success Looks Like

Primary KPIs:

Onboarding Sprint Value Realization Attainment across your customers (SLA)
Customer Experience & Implementation Health (Index Percentages)
NRR & GDR based on book of business
Internal optimization (process improvements deployed + impact)

The Onsite

A 1-day onsite is part of the application, which will include:

Design Thinking: Build a canonical event model along the Klarity customer lifecycle
Internal process optimization: Tackle one bottleneck in the onboarding / value realization workflow (we'll give you options)
Prototype a tool: Use internal tools to build an agent or automation that addresses an existing hurdle for the team
Cross-Functional Communication: Present lifecycle insights & internal optimization as an Executive Readout. Conduct change deployment in Operator Working Session.

Benefits:

Equity in addition to competitive cash compensation
100% Employer-Paid Medical, Dental & Vision options!
Paid Parental Leave
$500 Annual Learning Fund
$100 Monthly Wellness Fund
401k via Betterment
Relocation support to San Francisco Bay Area (where applicable)
Office-related Perks:
- BART or Caltrain to the office?: Contribute pre-tax funds to a Parking & Transit account, and you will never be taxed for it!
- Lunchtime, Leveled Up: Enjoy curated local eats delivered to the office daily to enjoy with an entertaining team
- Snack Central: Drinks and snacks for every craving - from healthy bites to Klarity team favorites.
- Onsite Gym Access: A state-of-the-art fitness center right downstairs, and it’s free!
- Safe & Secure Bike Room: Commute in and safely store your bike.

Klarity is an equal opportunity employer. Klarity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Senior AI Value Delivery & Strategy Lead