Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2019 and have quickly expanded across the East Coast. Small Door now operates in New York City, Boston, Washington DC, Maryland and Virginia with continued expansion plans in 2026.

What sets us apart is that we built the whole experience from the ground up rather than inheriting it. Gold standard medicine is our baseline, not our ceiling. Our memberships make exceptional care predictable instead of opaque. And because we designed our practices around the people who work in them as much as the pets they treat, we're a place veterinarians actually want to build their careers.

Since opening our West Village flagship in 2020, we've grown to 13 practices across New York City, Boston, and the DMV, with more opening this year — backed by Valspring Capital, Primary Venture Partners, C&S Family Capital, Lerer Hippeau, and Toba Capital. We're at the inflection point where the model is proven and the next phase of growth is ours to design.

The Role

As Director of Strategy, you'll drive the company's most important and complex cross-functional initiatives — from the executive suite to the clinic floor — partnering directly with the CEO and senior leadership to set and sequence priorities. This is a high-visibility role for someone who pairs sharp analytical instincts with the ability to work across every function, turning ambiguity into structured plans and then making sure those plans actually land. You'll be equally comfortable building the model and sitting with the operators, finance, and clinical teams who have to act on it.

What you’ll do

Drive our most complex, company-defining initiatives from end to end — coordinating across functions and workstreams (marketing, product, operations, people, finance, and systems), tracking progress against the roadmap, and serving as a central point of coordination across the business.
Act as a strategic thought partner to the CEO and senior leaders — driving the strategic planning cadence and translating high-level priorities into structured roadmaps, operating plans, and clear decision frameworks.
Take individual strategic projects from concept through delivery — proactively surfacing risks, dependencies, trade-offs, and resource needs before they become problems.
Go deep on operational and performance challenges across our practices — diagnosing root causes on the ground, then partnering directly with clinic and field teams to design and implement solutions that stick.
Build and deliver high-impact materials for the CEO, executive team, and board — synthesizing analysis into crisp recommendations and clear narratives that drive decisions.
Own value tracking and realization across key initiatives — partnering with finance to define KPIs, monitor progress, and hold workstreams accountable to committed outcomes.
Run point on solving our toughest strategic problems as they arise — sizing markets, evaluating opportunities, pressure-testing business cases, and bringing structured thinking to whatever is most important that quarter.
Proactively identify opportunities to improve and grow the business — from new service and membership offerings to operational efficiencies — building the case for pursuing them through customer and market research, competitive analysis, and analytics.

Who you are

6–10 years of experience in strategy, management consulting, or an operating/strategy role at a high-growth startup — ideally with exposure to multi-location, consumer, healthcare, or services businesses.
Experience leading complex organizational change — integrations, transformations, or other high-stakes, fast-moving programs — with a track record of owning execution rather than just advising.
Highly analytical, with advanced Excel skills and the ability to build models, dig into data, and turn it into clear, defensible recommendations — comfortable with P&L concepts, building business cases, and setting and tracking KPIs.
Highly organized, with the ability to coordinate across multiple initiatives at once without dropping balls.
Fluent with AI tools and a track record of using them to work faster and sharper — accelerating research and analysis, drafting and pressure-testing materials, and building lightweight workflows that scale your own output.
Outstanding communication and executive presence, with strong slide-making skills and the ability to build polished presentations and narratives that land with a CEO and board.
Self-starter who operates independently with limited structure while staying tightly coordinated with leadership — with a bias for action and a strong work ethic.
High EQ and a genuine curiosity about people and how teams work — able to read culture and dynamics, build trust quickly from frontline clinic staff to the executive team, and bring people along through change.
Bachelor's degree or equivalent experience.

What you'll get

Competitive salary
Equity ownership
Health, dental + vision insurance
401K benefits with company match
Upward mobility and growth opportunities
Generous paid-time off, parental leave, and company wide holidays
Commuter benefits, Subsidized Health & Wellness benefits, and more!
Discounted veterinary care for your loved ones
An opportunity to make a real impact on the people around you
A collaborative group of people who live our core values and have your back

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Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.