About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Who you are

Passionate adjuster who cares about the customer and their experience.
Empathetic. You exercise empathy and patience towards everyone you interact with.
Sense of urgency at all times. That does not mean working at all hours.
Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest.
Conflict enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
Anti status quo. You don't just wish things were done differently, you act on it.
Communicative. (we'd love to know what this means to you)
And did we mention, you have a sense of humor. Claims are hard enough as it is.

What you'll do

Reporting to the Team Lead, you will manage your own portfolio of credit hire and bodily injury claims across a mix of commercial motor accounts
Be consistently dependable in achieving or exceeding individual goals and targets, and proactively overcoming obstacles in your claims handling
Follow and apply best practices for claims handling across the full lifecycle, including claim intake, investigation, evaluation, settlement, and recovery
Identify and flag trends, patterns, or process concerns within your own caseload to your Team Lead to support wider data analysis and improvement
Ensure your handling of claims meets client and customer expectations at every stage of the claims process
Escalate complex or high-value claims to your Team Lead in a timely and well-documented manner
Maintain accurate and adequate reserves on all claims within your portfolio, in line with internal guidelines
Identify and promptly report indicators of fraudulent claims activity to your Team Lead, and adhere to all legal and regulatory compliance requirements in your day-to-day handling
Contribute positively to team culture, support colleagues where needed, and take ownership of your own professional development
Maintain thorough and accurate claims records and documentation, and provide your Team Lead with timely updates on claim progress, emerging trends, and any concerns within your portfolio

Qualifications

3+ years of experience in insurance claims handling, with exposure to motor claims preferred
Hands-on experience in personal injury and/or credit hire claims, with a working knowledge of GTA and commercial credit hire agreements
Technical Knowledge: A solid and developing understanding of motor claims processes, including familiarity with relevant Claims Portals, Civil Procedure Rules (CPR), and multi-jurisdiction claims handling
Awareness of industry regulations and a commitment to following compliance guidelines and internal procedures in day-to-day claims handling
Comfortable adopting and working within claims management systems and technology, with a willingness to embrace process improvements as directed by the team lead
Consistent demonstration of quality and accuracy in claims assessment, documentation, and decision-making, with strong attention to detail
High standards of integrity and ethics when handling sensitive customer and claim information, with a clear sense of personal accountability

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental
Retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Bodily Injury/Credit Hire Claims Adjuster, UK