Band

Level 6

Job Description Summary

#LI-Hybrid

Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. The Strategy, Platforms & Transformations team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. The US CRM organization sits within the Strategy, Platforms & Transformations and plays a crucial role in driving the transformation to a Customer 360 operating model.

Reporting to the Executive Director, CRM Product Strategy, this role acts as the central authority on value measurement and partners closely with Finance, Commercial, Operations, and CRM delivery teams to ensure CRM is a strategic growth and efficiency driver for the US organization.

The Director, Product Strategy – Value Realization is responsible for quantifying the impact of CRM investments and ensuring Novartis realizes clear, measurable business value from CRM capabilities. This role defines success metrics, builds value frameworks, and establishes processes that link CRM investments directly to productivity, usability, and commercial outcomes.

This position will be located at the East Hanover, NJ site and will not have the ability to be located re-motely. This position will require 15% travel as defined by the business (domestic and/ or international).

Job Description

Major Accountabilities:

Value Definition & Measurement

Define and operationalize KPIs, OKRs, and success measures at the portfolio, program, and capability level

Build methodologies to quantify productivity savings (time, cost, effort reductions) driven by CRM capabilities, AI/agentic solutions, automation, and workflow optimization

Create usability-performance frameworks to measure user experience, adoption quality, and time-to-value

Establish baseline benchmarks and target states to track measurable improvement over time

Value Realization & Portfolio Influence

Build and maintain a CRM value realization framework that informs prioritization and resource allocation decisions

Partner with Finance to ensure value assumptions, productivity gains, and ROI projections are recognized and audited

Develop business cases that clearly quantify expected value and align to enterprise commercial objectives

Provide evidence-based recommendations to influence roadmap sequencing and investment decisions

Cross-Functional Leadership & Analytics Partnership

Lead cross-functional working sessions with Sales, Marketing, Medical, Patient Services, Operations, Strategy, IT and Finance to identify, validate, and track value opportunities

Partner with IDS analytics and data teams to design, execute, and industrialize value measurement models and reporting

Collaborate with the Product Vision and Platform Roadmap teams to ensure roadmap decisions are grounded in measurable business outcomes

Drive organizational alignment around value-based prioritization and transparent reporting

Engage in matrix leadership across business, IT, and commercial teams without direct authority

Reporting & Communication

Develop dashboards and reporting mechanisms to communicate progress against value KPIs and OKRs

Present measurable value, productivity impact, and insights to executive leadership

Serve as a trusted strategic advisor for CRM value across the US Enterprise organization

Novartis seeks an accomplished product strategy and business analytics leader with demonstrated success in defining success metrics and quantifying value from CRM and enterprise systems. The ideal candidate brings strong business acumen, executive presence, and the ability to translate complex analysis into clear, actionable decisions.

Essential Requirements:

Bachelor's degree required; Master's degree, MBA, or advanced analytics background preferred
7+ years in product strategy, business analytics, consulting, value realization, or enterprise performance roles
Demonstrated success defining and operationalizing KPI/OKR frameworks for complex CRM programs and implementation
Experience quantifying productivity savings and building ROI frameworks for CRM investments
Strong understanding of CRM platforms (Salesforce, Veeva) and commercial operations
Excellent analytical skills with the ability to translate complex data into strategic insights and clear executive recommendations
Demonstrated ability to use data-driven insights to shape investment decisions, prioritize initiatives, and challenge assumptions with senior stakeholders
Proven matrix leadership experience within complex, cross-functional life science environments
Knowledge of the pharmaceutical industry, including sales, medical, patient services, access and marketing operations and the dynamics of the US commercial environment

Novartis Compensation Summary:

The salary for this position is expected to range between $185,500 and $344,500 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings

Salary Range

$185,500.00 - $344,500.00

Skills Desired

Agility, Agility, Brand Analysis, Brand Awareness, Commercial Excellence, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Strategy, Digital Marketing, Go-To-Market Strategy, Healthcare Needs, healthcare outcomes, Influencing Skills, Inspirational Leadership, launch products, Marketing Strategy, Media Campaigns, People Management, Product Marketing, Product Roadmap, Return on Investment (ROI), Stakeholder Engagement, Stakeholder Management {+ 2 more}

Director, Product Strategy, Value Realization