About Jarrard, Inc.

Jarrard Inc. is a U.S. Top 10 strategic communications consulting firm focused exclusively on healthcare and the unique opportunities and challenges inherent in this sector. Founded in 2006, the firm has worked with more than 1,500 clients across 48 states and has led communications and political strategy on $75+ billion in announced M&A and partnership transactions. Jarrard partners with leaders across the spectrum of healthcare in high stakes moments of growth, innovation, change, and reputational/public affairs challenges. This array of specialized services is tailored to support leaders in the most impactful parts of the ecosystem that are essential in transforming U.S. healthcare for the better. In 2020, Jarrard Inc. joined Chartis, one of the nation’s leading healthcare advisory firms, and operates as a division under an independent brand.

Chartis is a comprehensive advisory firm dedicated to transforming healthcare. With an unparalleled depth of expertise in strategic, clinical, financial, and digital transformation Chartis helps leading academic medical centers, hospitals and health systems, integrated delivery networks, children's hospitals, physician enterprises, payers, and healthcare service organizations achieve transformative results.

Across both Jarrard and Chartis, we are fortunate to have extraordinarily talented people working in our firm – all brought together around our unifying mission “to improve healthcare”, a shared dedication to our core values, and the emphasis we place on creating an environment that enriches the experiences of our clients, our colleagues and our communities.

Jarrard has offices in Nashville, TN and as part of Chartis has offices in Chicago, IL, New York, NY, Washington D.C., and Boston, MA. Remote work is allowed.

For more information, visit jarrardinc.com and chartis.com.

Role Overview

Jarrard is seeking a Senior Manager Advisor, Healthcare Communications, to help lead key client projects with the nation’s most prominent healthcare brands. The work requires a strong communications foundation, excellent writing skills and demonstrated project management experience. This role is also essential in guiding internal teams to meet our clients’ needs in high-stakes moments of change, challenge and opportunity.

In some instances, the SMA will lead the client entirely, with guidance from a Vice President/Practice lead. At other times, the SMA will partner with practice leadership on complex clients, spearheading the execution of program tactics and the development of materials. At all times, the SMA will drive the day-to-day work for clients while assuring high quality and a collaborative team environment.

Responsibilities

CLIENT SERVICE

Partner with client leader (VP or Practice lead) to drive the execution of program tactics and the hands-on development of program materials, leading the day-to-day strategy and execution of project work
Develop client strategy and program plan against objectives and strategies of the client
Lead clients to realize full potential, meeting all project objectives on time with the highest quality work
Lead communications and client partnership to ensure steady flow of information and client satisfaction; present key client updates and plans with confidence
Establish and maintain strong client relationships, helping to resolve issues that may arise
Create and review work, ensuring the work is client-ready
Actively explore opportunities to organically grow existing client relationships

INTERNAL CLIENT TEAM MANAGEMENT

Identify opportunities for continuous quality improvement within the team
Daily team advising and supervision
Monthly/weekly staff planning/tracking including timely communications to internal leaders

BUSINESS DEVELOPMENT

Grow current client business by identifying additional needs we can serve well
Participate in new business development and pitches, as appropriate
In collaboration with Practice leadership, contribute to pitch strategy and proposal development for targeted opportunities
Ensure appropriate colleagues are brought into organic growth opportunities

FIRM MANAGEMENT

Capture and transfer best practices in key client management
Actively participate in appropriate firm management meetings and/or discussions

PEOPLE DEVELOPMENT

Demonstrate and nurture Jarrard Vision, Mission and Values
Provide team mentoring and professional development, including career development for teammates; as appropriate, directly supervise younger team members
Help identify qualified talent to join the team through networks, affiliations, etc.
Participate in Jarrard Academy, the firm’s venue for training and development

Qualifications and Desired Skills

Bachelor’s degree (Master’s a plus) in communications, public relations, journalism, or related field
Proven expertise in working within the healthcare communications industry required
At least 5-7 years’ experience in a preferred combination of a Communications role, professional services firm (healthcare focus is preferred) and/or journalism
Ability to work remotely

What You Can Expect from Us

High stakes work that makes healthcare better
An inclusive and collegial workplace with understanding, innovative co-workers who care as much as you do about getting the work right
Encouragement to ask probing questions and openness to new ideas
Creative problem solving alongside clients who see you as a partner, not a vendor
Investment in your growth and development via our competency-based talent development platform
Competitive pay and benefits

Salary range: $95,000-$115,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Jarrard and Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

Senior Managing Advisor, Healthcare Communications