Role Overview:

As a Systems Technician you will be working at the NFL Remote Centre in New York, playing a key part in the delivery of our services over a game week..

The role will encompass the management of our replay technology, supporting NFL Officials and Hawk-Eye staff on-site at stadiums. Your main focus will be to manage the delivery of our software, jumping into action whenever a problem might arise. You will need to be prepared to work long days at weekends, midweek evenings and public holidays as we work whenever Football happens.

You will gain exposure to various other services as you grow in the role and become a more experienced member of the team. We will equip you with the technical training, support and full exposure to our systems to perform your day to day tasks but also to encourage development and progression to help make an impact on what we do.

Responsibilities

Pre-match planning and setting up Hawk-Eye technology ready for game day (testing and configuration of software and network)
Conducting pre-match checks of the systems in accordance with standard procedures
Liaising with match officials, host broadcasters and other Hawk-Eye teams on location
Monitoring the systems during the match
Monitoring hardware and software performances, being able to troubleshoot and report encountered issues
Taking full responsibility for our systems and representing our company

What Does A Typical Week Look Like?

Midweek (Prep): Configure SMARTfile and custom station layouts for weekend games; verify Hawk-Eye accessibility and log tech issues for Gameday-1.

Gameday-1 (Setup): Partner with 2–4 stadium technicians to deploy the operational footprint, verify equipment functionality, check broadcast cameras, and troubleshoot midweek issues.

Gameday (Execution):

Arrive 5–6 hours pre-kickoff for camera sync.
Execute mandated NFL 3-hour, 2-hour, and 50-minute system checks.
Monitor live Hawk-Eye feeds and system functionality throughout the game.
Complete post-game protocols within 5–10 minutes of the final whistle.

Essential Skills, Attributes, and Requirements:

Essential Attributes:

A strong technical grounding
Experience, background or degree in a technical-related course such as computing, computer science, engineering, mathematics, science or technology
Sharp and enterprising with excellent analytical and problem-solving skills
Proactive attitude and ability to work on your own initiative
Time management skills and ability to work in a high-pressure, live broadcast environment
Ability to liaise with clients and customers in a professional and approachable manner
Flexible and adaptable to a schedule that is dictated by the fixture list and can change at short notice
Acceptance that the nature of our business means that work will be carried out over weekends/federal holidays

Desirables Attributes:

Experience in networking, broadcasting or live event production
A passion for sports, knowledge of NFL

What Difficulties Might I Face?

Up to this point, while there may be many things that you find intriguing about this role, the difficulties you may face should not be ignored.

Working Hours: Due to the nature of the sports industry, there is often work on weekends and midweek evenings, and we are expected to fulfil our roles beyond the final whistle.

High-Pressure Situations: Working in a live operational environment on a production that is broadcast to millions worldwide will bring high levels of pressure.

We will do our best to train and equip you to the best possible level to help with these, it is important to consider how you naturally navigate high-pressure environments, and whether this fast-paced role is the right fit for you.

Team Culture

At Hawk-Eye, we pride ourselves on a collaborative, high-performance culture where trust, passion, and innovation thrive. We believe in fostering an environment where every team member is empowered to push boundaries and contribute to the future of sports technology. Our work is guided by three core values:

We are Brave: We challenge the status quo, embrace big ideas, and constantly seek new ways to innovate in the sports entertainment industry. We aren't afraid to take risks in pursuit of excellence.
We are Owners: We take personal accountability for our work, our decisions, and our collective success. We celebrate our wins together and treat every challenge as an opportunity to learn, grow, and improve.
We are Inclusive: We believe our diversity makes us stronger. We cultivate a welcoming environment where unique perspectives are valued, all while being united by our shared love for sports and technology.

Hawk-Eye Systems Technician (NFL) - AMGC, NY