Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As Product Manager - Strategic ISV Products, you will define and execute the strategy for Docusign's integrations with key strategic partners and Independent Software Vendors (ISVs). Your initial focus will be on delivering seamless Docusign Intelligent Agreement Management (IAM) integrations with the goal of building a scalable framework for expansion to other enterprise ecosystems. You will own the integration lifecycle, from discovery to adopted solution, ensuring Docusign IAM is a native extension of partner platforms for mutual customers. This is a highly cross-functional role, sitting at the intersection of product, engineering, marketing, business development, and the partner ecosystem. You will work closely with Senior Product Management and Business Development leaders, Prospects, Customers, Compliance, Security, Support while collaborating with User Experience, Engineering, IT, Marketing, Product and Program Management to help develop the roadmap, vision, definition, design and deliver the underlying platform systems and applications necessary to support continued system scale, a broadening product portfolio, the basis for new innovative product capabilities, and improve operational efficiencies related to these industries. Your objectives will be directly linked to business metrics such as revenue, customer satisfaction, and operational efficiency.

This position is an individual contributor role reporting to the Senior Director of Product Management.

Responsibility

Support the definition and own the execution of technical product strategy for Docusign’s ISV integration platform
Own the end-to-end product roadmap for specific Docusign-integrated products and experiences with market-leading Enterprise Chat and Workflow ISV partners, from initial concept and partner alignment to development, launch, and post-launch iteration
Champion a data-driven culture, utilizing metrics such as adoption rates, feature usage, data synchronization success, and the impact on customer retention and expansion to measure success and identify new opportunities
Provide drivership across multiple product and engineering teams, using your influence and deep market knowledge to ensure core Docusign platform roadmaps (e.g., APIs, Maestro, Navigator) account for the needs of our ISV partners and integration use cases
Collaborate with Business Development, Partner Marketing, and Sales teams to build joint GTM plans, create field enablement content, and support our mutual customers with our partners
Own timely, transparent communication to leadership on the progress of their charter, attainment of key metrics, and strategic roadmap

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

5+ years of product management experience in enterprise SaaS, platform, or integration-focused roles
Experience identifying customer and partner problems, defining joint product strategy, and delivering complex, cross-functional solutions that achieve high adoption
Experience working in an Agile development environment in a global/multi-geolocated setup
Experience engaging in design discussions with engineering on topics like API design, data modeling, embedded components, and integration architecture

Preferred

An experienced influencer with the ability to collaborate well and drive alignment in a highly matrixed environment, especially with external partners and internal GTM teams
A data-driven mindset with experience using analytics to inform product strategy, prioritization, and adoption
Domain knowledge in building enterprise chat or workflow systems is highly desirable, but not required if balanced by strong platform and integration experience
Excellent written and verbal communication skills, with the ability to articulate complex technical and business concepts to diverse audiences, including partners, customers, and executives
Ability to multi-task and work independently or with minimal supervision

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $132,700.00 - $206,800.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $126,500.00 - $182,500.00 base salary

This role is also eligible for the following:

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

Product Manager, Strategic ISV Products