About the Role

As a Senior Project & Program Manager, you will play a key role in coordinating and managing critical business applications and security-related processes within the organization.

You will act as the primary point of contact for the Security Team, ensuring smooth intake and handling of requests, while coordinating cross-team activities and maintaining alignment with business priorities.

You will be responsible for overseeing core environments such as the BORG authentication system and WK Store, as well as supporting customer-facing platforms. The role also includes ownership of roadmap planning and coordination of international environments.

Responsibilities

Act as the first point of contact for all requests addressed to the Security Team (Zespół Zabezpieczeń), ensuring proper intake, prioritization, and routing of requests
Coordinate the daily work of the Security Team, ensuring alignment with organizational priorities and efficient delivery
Manage and continuously update the product and operational roadmap for assigned systems and initiatives
Oversee and coordinate key environments, including:
- BORG (authentication system)
- WK Store (e-commerce platform)
Coordinate the BORG environment for international markets (Romania and Ukraine), ensuring consistency and alignment with global standards
Ensure proper maintenance and development of customer-facing solutions:
- Strefa Klienta (Client Zone)
- Pomoc (Help/Support website)
Monitor scope, priorities, and delivery status across initiatives and ongoing activities
Facilitate communication between business stakeholders, IT teams, and the Security Team
Identify risks and dependencies and ensure mitigation actions are in place
Organize and lead meetings related to ongoing initiatives and operational topics
Ensure documentation of processes, decisions, and system changes
Support reporting and preparation of materials for stakeholders and management

Skills

Experience: Relevant experience in a Product Owner or Project Manager role (or similar roles), is nice to have
Coordination & Ownership: Ability to coordinate cross-functional teams and act as a central point of accountability
Stakeholder Management: Strong communication skills and the ability to align business and technical teams
Roadmap Management: Experience in planning and maintaining product or operational roadmaps
Process Management: Ability to structure and optimize request intake and operational workflows
Systems Understanding: Basic understanding of authentication systems (e.g., SSO) and e-commerce platforms
Analytical Thinking: Ability to identify risks, dependencies, and improvement areas
Communication: Clear and effective communication, including handling sensitive or complex topics
Documentation: Ability to maintain clear and structured documentation
Tools Proficiency: Experience with task and project management tools

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Senior Project & Program Manager (fixed-term)