Performs deep functional, exploratory, and customer-focused testing for new features and production issues, ensuring system reliability, accurate functionality, and high-quality user experience across all workflows and environments

Job Responsibilities

Execute manual testing
Create high-quality test cases (Test Plans, traceability)
Validate backend data using: SQL Server Management Studio
Validate file integrations using internal tools
Capture evidence and defects using internal tools
Perform: Exploratory testing, Feature Testing, Regression Testing, Assist with UAT as needed and Workflow validation across distributed systems.
Validate document outputs and compliance workflows using Azure Document Intelligence
Reproduce and validate customer issues
Coordinate with automation engineers to develop and review tests – In addition, has the desire to learn automation with AI tooling.
Front line support for hot fixes and patches
Demo new features and fixes to Compliance, Customer or Product teams.

Requirements

Strong experience in manual testing
Solid understanding of QA methodologies, testing types, and defect lifecycle
Ability to design, write, and maintain clear and structured test cases (test plans and traceability)
Strong knowledge of exploratory, functional, regression, and system testing techniques
Experience validating backend data using SQL Server Management Studio (SSMS) or similar tools
Familiarity with testing file integrations and workflow-based systems
Experience capturing and documenting test evidence and defects using QA tools
Ability to validate end-to-end workflows across distributed systems
Experience in reproducing, analyzing, and troubleshooting customer-reported issues
Understanding of document validation and compliance workflows (e.g., Azure Document Intelligence or similar tools)
Strong communication skills for collaboration with developers, automation engineers, and stakeholders
Ability to support UAT activities and production hotfix validation
Comfortable working in fast-paced environments with production support responsibilities
Strong attention to detail and analytical thinking

Manual QA Engineer (Frontline Feature & Support Testing)