At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Lead and administrate the SME organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         To fully understand business requirements, scope of work and ERP knowledge by the assigned functional area.
·         To ensure current business processes are effectively supported by ERP.
·         To ensure the functional requirements are configured with opportunity for future enhancement.
·         To provide ERP training for end users.
·         Analyze process gaps and establish best practice with site, regional and global team leads.
·         Ensure business processes with major deviation from Corporate business practice are documented and finalised via closed loop processes/procedures.
·         Ensure functional training materials for end users are properly structured and well delivered in the training sessions.
·         Ensure end users are being training and are prepared for new ERP system.
·         Ensure business scenarios are well evaluated during integration testing with related functional area.
·         Ensure co-ordination of data clean-up and data mapping are effectively validated in the new system.
·         Ensure smooth implementation with no interruption to business towards go-live schedules.
·         Participate in ERP upgrades and co-ordinate global enhancement of ERP.
·         Coordinate necessary revision classes to gear up system knowledge for related end-user.
·         May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

Ability to effectively present information and respond to questions from groups of managers, SMEs, customers, and internal stakeholders

Ability to deliver process, tool, and functional training sessions within the relevant area

Strong understanding of functional baseline, processes, and systems

Knowledge of Lean methodologies with practical experience in their application

Advanced technical expertise in tools and systems relevant to the functional area

Ability to develop Business Requirements Documents (BRDs) for IT enhancements and projects

Strong communication skills across all formats (verbal, written, presentations)

Basic project management skills, including planning, coordination, and follow-up

Ability to develop clear procedures, playbooks, and training materials for the functional area

Strong analytical and problem-solving skills, with a data-driven mindset

Experience supporting or leading process improvements, system changes, or transformations

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to operate a personal computer including using a Windows based operating system and related software.

Advanced PC skills, including training and knowledge of Jabil’s software packages.

Power BI/Power Automate/AI tools knowledge preferred
Strong expertise in SAP and Kinaxis functionalities
4 years+ in functional role

Degree/Advanced functional qualification preferred

Silver Lean certification preferred

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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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Regional Planning Assistant SME Manager