About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As a Claims Team Lead at Reserv, you will be responsible for a team of claims professionals managing real property damage. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service losses for a single account. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims.

Who you are

Highly motivated and growth-oriented
Subject matter expert. You have deep technical and subject matter experience in the world of real property and auto damage losses.
Tech-oriented. You are excited by the prospect of building a tech-driven organization while delivering an excellent service and have proven results leveraging technology and analytics
Passionate professional who cares about their team, the customer, and their experience
Empathetic leader. You exercise empathy and patience towards everyone you interact with
Sense of urgency - at all times. That does not mean working at all hours
Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture
Anti-status quo. You don’t just wish things were done differently, you action on it
Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
And did we mention, a sense of humor. Claims are hard enough as it is

What you'll do

Manage specialists who manage a high volume of real property and auto losses
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for handling, including: evaluation and settlement
Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
Align team with client and customer expectations of the loss and what to expect throughout the process
Serve as a resource for escalations
Responsible for accuracy and adequacy of reserving
Develop and implement strategies to mitigate fraud and ensure compliance with legal and regulatory requirements
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute on performance management; attract, hire, retain and provide high level of training
Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated loss-related issues
Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
Prepare and present comprehensive loss reports, metrics, and analysis to clients and customers; advise clients on loss trends and loss mitigation

Qualifications

Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
5+ years in insurance claims experience in multiple lines of business, preference for property and/or auto experience
3+ years leadership experience with preference for experience managing in a remote environment
Comfortable with technology and the ability to evolve systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
Work toward reducing and eliminating all the administrative work from an adjuster role
Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Third Party Property Damage Team Lead, UK