A. SUMMARY OF JOB DUTIES AND RESPONSIBILITIES
1. Managing end-to-end supply chain operations for Taiwan Retail BU, including but not limited to
inventory management, logistics, import/export, transportation & warehousing functions.
2. Close collaboration with all the internal and external stakeholders to provide timely supply chain
support for service & order fulfillments.
3. Proving the supply chain reporting & KPI tracking for the performance visibility of the entire
supply chain functions.
B. PRIMARY DUTIES
Order Fulfillment
• Communicate & support Sales Team or Sales Coordinators on the special order and delivery
requirements.
• Ensure that shipment and delivery documentation aligned with the customer’s requirements and
regulatory obligations.
• Maintain cordial working relationship with both Internal and External Customers.
Warehouse & Logistics
• Work closely with freight forwarders in the arrangement of incoming deliveries, booking and
collection schedules.
• Partner with logistics sourcing team to drive freight RFQ exercise to achieve optimum freight rate &
spend.
• Work with service providers to provide accurate traceability and up-to-date status for all the in-transit
shipments/deliveries.
• Actively enforce all policies in place by the global transportation and logistics team.
• Measure transportation KPI Goals, conduct monthly/quarterly review and manage the
countermeasure process or corrective actions.
• Ensure Goods Receiving, WIP status and Outbound transactions in ERP system are performed on
a real time basis, in accordance with the physical transaction performed.
• Maintain high inventory integrity and accuracy level of more than 99.9% in the entire supply
chain pipeline, at all times.
• Organize and lead the quarterly & annual stock count exercises for the entity.
• Perform investigation if any complaints raised – quality & quantity aspects for both Inbound,
Outbound & Transportation.
• Produce regular stock reports, positions, and statistics on a daily, weekly and monthly basis.
• Ensure the timely closure of RMA (Return Material Authorization), with proper quarantine of the
physical parts.
• Manage shipment discrepancy, missing or damaged cargo with freight forwarders

• File, follow up and close the claim / compensation with the service provider or insurance
company.
• Manage & track KPI of service providers to optimize the logistics operation and performance.
• Ensure all the logistics & transportation charges are billed in accordance with the rates/ tariffs
agreed before approving the payment.
• Provide timely visibility to all freight spend by mode and service level.
• Assist and guide the various stakeholders with any logistics/ transportation issues and any
consolidation efforts in the supply chain.
Trade Compliance
• Manage customs operations including the compliance assurance for import, export, HTS Code
and duty/tax requirements
• Act in the capacity of the business’ primary representative to trade regulators affecting imports
and exports processes. The involved agencies typically include, but is not limited to, customs
authorities, Entry & Exit Commodity Inspection & Quarantine Authorities, commerce authorities
and tax authorities.
• Knowledgeable in applicable customs laws and regulations; vigilant on the dynamic changes of
the trade environment and regulations in order to ensure that the business remains in
compliance.
• Strong problem-solving skills with ability to collaborate with the Customs Broker to diagnose
complex customs-related issues, determine root cause analysis and to prescribe solutions and
corrective actions.
• Manage customs brokers effectively and tactically, making sure that the company appointed
service providers are in full compliance with the regulations and the company’s requirements.
• Proactively identify risk areas and take measures to prevent potential non-compliance with trade
regulations by the business.
General
• Responsible for operational improvements and productivity efficiency improvements by applying
continuous improvement methodologies.
• Ensure the practice of world class EHS (Environment, Health & Safety) standards/ 5S programs in
all the supply chain operations, to align to company Zero Harm objective.
• Ensure all the Trade Compliance, shipping/delivery, operational and regulatory documentation
requirements are met; properly filed and archived, either in physical or electronic form, for easy
retrieval.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by the supervisor.

1. Familiarity with Supply Chain best practices.
2. Hands-on experience in ERP such as Baan, Oracle, JDE or SAP is a must.
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Confidential
3. Excellent command of written & spoken English and Chinese.
4. Experience managing Logistics Service Providers.
5. A team player with good interpersonal and communication skills.
6. Enthusiastic individual with high initiative, embraces challenges in a dynamic environment, with
good problem-solving skills.
7. Analytical, meticulous, patient and customer-oriented attitude.
8. Able to work independently with minimal supervision.
9. Comfortable working with internal and external stakeholders of all levels.
10. Proactive, conscientious, and able to get things done timely.
11. Fluency in MS Office suite of products especially Excel, Word, Outlook and PowerPoint.
12. Ability to prioritize and work effectively under time/workload pressure.

Supply Chain Operations Specialist