Who We Are

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai or follow us on LinkedIn.

Who You Are

The IT Support Specialist is the friendly, in-office frontline support for Ontic’s Austin team—owning day-to-day end-user support, endpoint administration, A/V readiness, and inventory accuracy. This role is hands-on, customer-focused, and accountable for keeping teammates productive, secure, and successful.

Schedule & location

On-site: Monday–Friday, 8:00am–5:00pm Central
Location: Ontic — 1608 W 5th Street, Austin, TX 78703
Attendance: Able to reliably commute and be in the office every workday

Key Responsibilities

End-user support & help desk

Serve as the in-office point of contact for IT support requests, walk-ups, and incident triage
Troubleshoot hardware/software issues across macOS and Windows with a calm, user-friendly approach
Own tickets from intake to resolution; provide clear updates, timelines, and documentation
Partner with remote IT/InfoSec/DevOps as needed for escalations and root cause analysis

Endpoint administration (Mac, Windows, mobile)

Administer and support macOS and Windows devices, including provisioning, configuration, and lifecycle management — with strong ownership of MDM workflows and device compliance at scale
Image, provision, and configure new computers for onboarding (standard builds, enrollment, application baseline, security tooling, and handoff readiness)
Manage device posture and compliance via:
- Jamf (macOS management)
- Microsoft Intune (Windows + mobile management where applicable)
- Jamf Security Cloud
Support Android devices (deployment, troubleshooting, basic management workflows)
Support Linux endpoints where needed (diagnostics, package/tooling basics, SSH, logs)

Security tooling & endpoint protection

Support day-to-day administration and troubleshooting for endpoint security tooling, including:
- CrowdStrike
- Rapid7 endpoint agent (deployment/health checks/basic troubleshooting)
Understand and apply security concepts in daily IT work (least privilege, MFA, device compliance, patching, phishing awareness, secure configuration)
Follow Ontic security policies and IT standards; help enforce them with a customer-first mindset

A/V and conference room support

Provide on-site support for office A/V needs (meeting rooms, displays, microphones/speakers, basic conferencing troubleshooting)
Proactively test and maintain meeting space readiness (cables, adapters, firmware/app updates where applicable)

Inventory & asset management

Maintain accurate IT asset inventory (assignments, returns, repairs, spares, accessories)
Track lifecycle events (onboarding/offboarding, reassignments, refreshes, lost/stolen processes)
Coordinate shipping/receiving of devices and accessories as needed

Automation & scripting

Build and maintain high-quality automations for macOS administration (e.g., shell scripts, configuration scripts, packaging basics, workflow helpers) with a focus on reliability and maintainability
Bring creativity and strong scripting instincts to reduce repetitive work, improve user experience, and strengthen device management outcomes
Help standardize repetitive tasks and improve support workflows through tooling and documentation

Required Qualifications

3+ years of hands-on IT support experience (help desk + endpoint administration)
Strong working knowledge of macOS and Windows administration and troubleshooting
Experience with Jamf and/or equivalent MDM tooling; comfort working with configuration profiles, policies, and device compliance
Experience with Intune (or strong equivalent Windows management experience with ability to ramp quickly)
Strong, hands-on scripting and automation experience (macOS-focused), with a track record of using scripts to improve endpoint management and support at scale
Demonstrated expertise in computer & mobile device management (MDM), including policy design, troubleshooting, and iterative improvements to the device lifecycle (enrollment → compliance → updates → offboarding)
Proficiency administering Microsoft Office / Microsoft 365 (installation, licensing/activation basics, troubleshooting, add-ins)
Working knowledge of Microsoft Active Directory concepts and administration (users/groups, permissions, basic troubleshooting)
Familiarity with endpoint security tooling such as CrowdStrike and Rapid7 (agent deployment/support/health)
Experience supporting A/V equipment in an office environment
Strong ticketing discipline and experience with systems like Jira Service Management (JSM) or similar
Excellent written and verbal communication; can explain technical concepts clearly to non-technical teammates
Reliable on-site presence and ability to manage multiple competing priorities

Preferred Qualifications

Experience with Jamf Security Cloud
Familiarity with identity/access tooling and concepts (SSO, MFA, conditional access, device trust)
Familiarity with cloud fundamentals and basic administration concepts in AWS and Azure (IAM basics, access, troubleshooting in partnership with DevOps/Security)
Experience supporting Android Enterprise workflows and mobile fleet management
Comfort supporting Linux endpoints beyond basics (logs, permissions, services, package management)
Experience in environments with compliance requirements (SOC 2, ISO 27001, etc.)
Basic networking troubleshooting skills (Wi‑Fi issues, DNS, VPN concepts, printers, AV-over-network basics)
Experience improving IT processes: KB articles, runbooks, standard images/builds, onboarding checklists

What Success Looks Like

Teammates feel supported, safe, and productive—issues are handled quickly with clear communication
Devices are consistently configured, patched, and compliant
Inventory is accurate and audit-ready
A/V “just works” for meetings and on-site collaboration
Common issues are documented and automated over time, reducing repeat tickets

Core Behaviors

Friendly, patient, and service-oriented—creates a great in-office support experience
Proactive and detail-oriented—spots issues before they become outages
Security-minded without being rigid—balances protection with usability
Dependable and accountable—follows through and closes loops

Ontic Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly company ME (mental escape) days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400