The AI Enablement Lead is responsible for driving the practical adoption of AI tools, processes, and thinking across NorthStar's business operations. This role does not sit within R&D and is not focused on product development. Instead, it exists to ensure that every department across the organization is equipped, educated, and empowered to leverage AI to improve how we work.
This is a cross-functional role with high visibility, reporting directly to the EVP.

Salary:

110K - 125K CAD

79K - 90K USD

This remote role welcomes candidates anywhere in Canada and the US. Up to 10% travel might be required for AI events.

What your impact will be:

AI Adoption & Literacy

Assess AI readiness and maturity across all non-R&D departments (e.g., Finance, Customer Service, Operations, HR, Sales, Professional Services)
Develop and deliver AI training, workshops, and resources tailored to each department's needs and skill level
Demystify AI for non-technical teams — translate capability into practical business value

Use Case Identification, Development & Delivery

Partner with department heads to identify high-impact AI use cases within their workflows
Build and maintain a prioritized backlog of AI opportunities across the organization
Develop lightweight business cases for AI initiatives, including expected outcomes and effort
Design, build, and deploy AI-driven solutions for business operations — including workflow automations, internal tools, bots, prompts, templates, and integrations
Own the full lifecycle from concept through implementation and iteration
Measure outcomes and refine solutions based on user feedback and real-world performance

Governance & Standards

Establish and maintain guidelines for approved AI tools, acceptable use, and data handling
Ensure AI usage across the org is consistent, ethical, and aligned with company policies
Monitor the evolving AI landscape and make recommendations on new tools and practices

Cross-Functional Coordination

Serve as the bridge between R&D's AI capabilities and the business's operational needs
Coordinate with R&D and IT as needed, without owning their roadmaps or technical decisions
Report regularly to the EVP on progress, adoption metrics, blockers, and opportunities

Change Management

Build internal enthusiasm and momentum around AI adoption
Identify and develop AI advocates within each department
Address resistance through education, quick wins, and demonstrated value

This Role Is NOT Responsible For

R&D's AI/ML product roadmap or CIS7 development
AI capabilities embedded in NorthStar's customer-facing products
IT infrastructure or platform decisions
Managing direct reports (at this time)

What we are looking for:

Background in technology, R&D, or product development with a desire to shift toward business enablement
Understanding of AI tools, concepts, and practical business applications
Hands-on ability to build and deploy AI solutions — e.g., automation workflows, AI integrations, chatbots, prompt engineering, low-code/no-code tools, or scripting
Strong communication skills — ability to translate technical concepts for non-technical audiences
Demonstrated ability to work cross-functionally and influence without direct authority
Comfort operating independently with minimal oversight
Experience in the software or utility industry

What would make you stand out:

Experience with change management or organizational transformation
Familiarity with NorthStar's products, customers, and internal operations
Experience with platforms such as Microsoft Copilot, Power Automate, OpenAI APIs, or similar AI tooling

What we can offer:

3 weeks' vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Northstar:

NorthStar Utilities Solutions is a unique company that has served the utility community in North America and the Caribbean for more than 50 years. Our team members have enabled us to have continuous growth and innovation. We pride ourselves on delivering impressive customer service and standing apart as an industry leader. We are looking for people who are avid problem solvers, crave challenges, embrace technology and grasp complex ideas.

Click here to learn more about NorthStar Utilities Solutions.

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(Remote) AI Enablement Lead